Search results

Showing 11 to 20 of 1039 search results for know your customer.

11. The institutionalisation of customer service

    Speeches Published: 12/03/2013 Last modified: 01/07/2013
    Speech by Martin Wheatley - Managing Director, Conduct Business Unit at the Chartered Institute for Securities & Investment

12. Mortgages and coronavirus: information for consumers

    Consumers Published: 20/03/2020 Last modified: 25/03/2021
    Find out how we expect mortgage lenders and administrators to treat you if you’re experiencing financial difficulties because of coronavirus (Covid-19).

13. Messages firms can give customers about investments and life assurance following market volatility

    Firms Last modified: 07/04/2020
    We are giving firms extra time to produce their annual and half-yearly reports and accounts because of the impact of coronavirus (Covid-19).

14. Mortgage advice

    Know your rights Published: 04/04/2016 Last modified: 03/09/2020
    When you apply for a mortgage, you might speak to a mortgage adviser, or you might research your own deal. Find out what each approach means for you.

15. 2020 Disclosure Log

    Last modified: 15/04/2021
    The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2020. 

16. Consumers

    Consumers Last modified: 11/06/2021
    Consumers can find out about their rights with banking, insurance, mortgages and financial advice, and how to complain or avoid scams.

17. Unstable coins: cryptoassets, financial regulation and preventing financial crime in the emerging market for digital assets

    Speeches Published: 06/03/2020 Last modified: 06/03/2020
    Speech delivered by Therese Chambers, Director of Retail and Regulatory Investigations at the FCA, on cryptoassets.

18. Considerations for firms after the transition period

    Firms Published: 11/07/2018 Last modified: 31/12/2020
    Find out about the temporary transitional power (TTP), considerations for UK and EEA firms, and how the end of passporting may affect you.

19. Regulatory sandbox - cohort 7

    Tasks for regulated firms Focus areas Published: 10/06/2021 Last modified: 10/06/2021
    13 businesses have been accepted into cohort 7 of the regulatory sandbox to test innovative products and services.

20. Affording a mortgage

    Know your rights Published: 04/04/2016 Last modified: 02/04/2020
    Mortgage lenders must make sure you take out a mortgage you can afford. Find out what they are likely to check and the information you will have to provide.