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Showing 11 to 20 of 1393 search results for know your customer.

  1. Using payment service providers

    Consumers Your rights Published: 28/02/2020 Last modified: 30/10/2023
    Find out more about non-bank payment providers, what protections you have if you use their services, and what happens if a provider fails.
  2. FSA - Customer File Reviews [pdf]

    Archive Published: 06/12/2007 Last modified: 03/08/2016
    This document is intended to help you consider the type of information you could get from reviewing a customer’s file. Think about your current process. Does it only act as a check for administrative errors or does it allow you to assess the
  3. Funeral plans: check your provider is authorised

    Consumers Published: 24/08/2021 Last modified: 13/03/2024
    Whether you're buying a new funeral plan or you already have one, find out how to make sure your provider is authorised by us, and what you should do if it isn’t.
  4. LIBOR and mortgage interest rates

    Consumers Your rights Published: 10/06/2021 Last modified: 20/03/2023
    LIBOR is an interest rate benchmark that’s being phased out. If your mortgage uses LIBOR, find out what you should expect to happen and what you need to do.
  5. Payments in the Single Euro Payments Area

    Consumers Published: 18/04/2016 Last modified: 11/05/2023
    Find out what you can expect from banks and other providers when you make payments in euros to an account in the Single Euro Payments Area (SEPA).
  6. Move from being an appointed representative to being authorised

    Tasks for regulated firms Published: 13/05/2015 Last modified: 15/12/2022
    If you decide to move from being an appointed representative (AR) to being authorised, find out how to give notice to your principal.
  7. Improving the suitability of financial advice

    Speeches Published: 19/09/2019 Last modified: 03/10/2019
    Speech by Debbie Gupta, Director of Life Insurance and Financial Advice Supervision at the FCA, delivered at Money Marketing Interactive Conference 2019, Harrogate.
  8. Regulatory Sandbox accepted firms

    Firms Published: 27/03/2022 Last modified: 15/01/2024
    Firms that have been accepted into the Regulatory Sandbox, including previous cohorts.
  9. British Steel Pension Scheme redress calculations

    Consumers Published: 28/02/2023 Last modified: 02/02/2024
    Find out how the redress calculations will be made, and what to do if you think any of the information used is wrong. 
  10. How to flex your organisation's power through culture and conduct

    Speeches Published: 23/11/2023 Last modified: 23/11/2023
    Speech by Emily Shepperd, Chief Operating Officer and Executive Director of Authorisations at City & Financial's Culture and Conduct Forum.