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Showing 102 to 111 of 1576 search results for information on services for vulnerable customers.

  1. Forms

    List of all forms on fca.org.uk  For Handbook forms, please use the Handbook forms page.

  2. Claims handling lessons learned from business interruption insurance

    Multi-firm reviews Published: 04/10/2022 Last modified: 04/10/2022
    The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have

  3. TSB fined £48.65m for operational resilience failings

    Press Releases Published: 20/12/2022 Last modified: 20/12/2022
    The Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) have fined TSB Bank plc (“TSB”) a total of £48,650,000 for operational risk management and governance failures, including management of outsourcing risks,

  4. FCA bans debt management couple for misappropriating client money

    Press Releases Published: 23/10/2017 Last modified: 23/10/2017
    The Financial Conduct Authority (FCA) has today banned Adrian and Christine Whitehurst, former directors of debt management firm First Step Finance Limited (now dissolved), for dishonestly misappropriating client money. Over 4000 customers lost a

  5. Operational resilience insights for insurance firms

    Firms General insurers and insurance intermediaries Published: 24/03/2022 Last modified: 31/01/2023
    Our rules come into force on 31 March 2022. Use these insights to review your firm’s approach and consider what actions you need to take.

  6. Banks, building societies and credit unions – branch access for essential services update

    Statements Published: 04/06/2020 Last modified: 05/06/2020
    Banks, building societies and credit unions have made significant efforts to maintain essential services for their customers during the coronavirus (Covid-19) crisis

  7. FCA fines Tesco Bank £16.4m for failures in 2016 cyber attack

    Press Releases Published: 01/10/2018 Last modified: 01/10/2018
    The Financial Conduct Authority (FCA) has fined Tesco Personal Finance plc (Tesco Bank) £16,400,000 for failing to exercise due skill, care and diligence in protecting its personal current account holders against a cyber attack. The cyber attack

  8. Other interventions

    Focus areas Published: 22/07/2019 Last modified: 29/06/2023
    What the FCA is doing to assess creditworthiness, address harm in motor finance, study the credit information market, review the Consumer Credit Act and consider alternatives to high-cost credit.

  9. Agile regulation and planning for success

    Speeches Published: 06/10/2022 Last modified: 06/10/2022
    Speech by Emily Shepperd, FCA Chief Operating Officer and ED Authorisations, delivered at CISI/The Financial Planning Conference 2022

  10. Ageing population: update from the FCA

    News stories Published: 15/09/2016 Last modified: 06/03/2017
    We have published this statement to warn consumers against dealing with unauthorised firms.

  11. Financial Lives 2022 survey – people’s stories and the Consumer Duty

    Financial Lives Published: 26/07/2023 Last modified: 10/11/2023
    Read selected stories about the experiences of respondents who completed the Financial Lives 2022 survey.
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