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FCA finalises its expectation for firms on maintaining access to cash for customers
The FCA has set out its expectations for the steps firms should take when considering closing branches or ATMs, or converting a free to use ATMs to pay to use. -
High-cost short-term credit and coronavirus: draft temporary guidance for firms
This guidance applies to regulated firms that enter into high-cost short-term credit (HCSTC) loans, including payday loans -
Call of Duty: How putting customers front and centre will help industry innovate
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the 'Countdown to Implementation of the Consumer Duty' event. -
Anti-fraud controls and complaint handling in firms (with a focus on APP Fraud)
This publication sets out the key findings from our review of how firms mitigate the risks of APP fraud and fraud attacks more broadly. -
Our Rule Review Framework
The FCA have developed a draft Rule Review Framework to explain how it plans to monitor and review how its rules are working in practice. -
How implementing the Mortgage Market Review will shape the new market
Speech by Linda Woodall, Director of Mortgages and Consumer Lending, the FCA, at the Financial Services Expo, London. This is the text of the speech as drafted, which may differ from the delivered version. -
£12 million compensation to be paid to thousands of struggling borrowers
The FCA expects lenders to learn the lessons from good and poor practice during the Covid-19 pandemic to help borrowers during the cost-of-living squeeze. -
Transforming to a forward-looking, proactive regulator
Speech by our CEO, Nikhil Rathi, delivered at the FCA’s Our Role and Business Plan webinar. -
Insights from the 2020 Cyber Coordination Groups
Overview and insight from the latest quarterly Cyber Coordination Group meeting -
Mortgages and coronavirus: updated draft guidance for firms
FCA proposes updated draft guidance for firms on mortgages, debt advice and coronavirus