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Showing 32 to 41 of 376 search results for fair treatment of vulnerable customers.
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Fair treatment of customers
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Buildings insurance for leasehold properties
Our expectations of regulated firms when arranging and providing fair value buildings insurance for leasehold apartment buildings. -
Funeral plan providers and intermediaries
The FCA regulates the pre-paid funeral plans sector. See all our resources for firms. -
Citizens Advice supercomplaint to the CMA - update
The Competition and Markets Authority (CMA) published its response to the Citizens Advice super-complaint on the loyalty penalty in December 2018, making several cross-cutting and market-specific recommendations in the cash savings, home insurance -
Branch and ATM closures or conversions; good practice and areas for improvement
Find out more about the good and poor practice the FCA has seen when supervising firms planning branch or ATM closures or conversions. -
Supporting consumers with pension transfers
Read how firms should support consumers with characteristics of vulnerability when providing pension transfer advice. -
Retail banking Consumer Duty multi-firm work
The findings from the FCA's Retail Banking Consumer Duty Multi-Firm work. -
FG20/3: Branch and ATM closures or conversions
This guidance sets out our expectation that firms should consider the impact of a planned closure or conversion of branches or ATMs on their customers’ everyday banking needs. -
FCA and PSR respond to announcement from Cash Action Group (CAG)
We respond to the Cash Action Group’s (CAG) announcement that retail banks and building societies will create an independent body to assess the needs of local communities and direct cash solutions. -
Claims handling lessons learned from business interruption insurance
The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have -
FCA sets out priorities for 2020/21
The Financial Conduct Authority (FCA) has today set out its business priorities for the year ahead – with specific focus on the challenges presented by the Coronavirus (Covid-19) pandemic.