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Showing 22 to 31 of 376 search results for fair treatment of vulnerable customers.
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Fair treatment of customers
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Our approach to consumers
Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective. -
Mortgage Prisoner Review
Our Mortgage Prisoner Review has been laid before parliament, providing data for borrowers to consider whether there are practical and proportionate solutions that can help them. -
New guidance to help firms do more for vulnerable consumers
The FCA has set out new best practice guidance for firms to do more to protect vulnerable consumers. -
Firms
Tasks for regulated firms and authorisation information for new firms -
Maturing dormant Child Trust Fund accounts
Information for Child Trust Fund (CTF) providers on the treatment of dormant accounts at maturity, including legislative changes and how to apply for a modification by consent if a client can’t be contacted. -
Event costs
Overall approximate costs for public events that we organise and publicise, from April 2013 onwards. -
Firm handling of complaints during coronavirus
Find out about how firms should handle complaints during coronavirus. -
Acting flexibly and treating customers fairly in the face of a pandemic
Speech on the FCA’s priorities for the credit market, by Jonathan Davidson, Executive Director of Supervision – Retail and Authorisations. -
Our approach to ensuring firms treat vulnerable customers fairly
Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference. -
Sample business plan
If you're applying to be authorised by the FCA, learn what to include in your regulatory business plan (RBP).