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Showing 21 to 30 of 778 search results for dealing with vulnerable customers.
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Webinar: Consumer Vulnerability
Our webinar to learn about our Vulnerability Guidance and the role you and your firm play in ensuring customers are treated fairly. -
Keeping up with the credit sector: the FCA’s view on the market today
Speech by Jonathan Davidson, Director of Supervision – retail and authorisations at the FCA, at Credit Summit in London. -
Improving the consumer experience
Speech by Christopher Woolard, Director of Policy, Risk & Research at the FCA, to the Tax Incentivised Savings Association (TISA) Annual Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Our approach to consumers
Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective. -
Rolling regulation forwards
Speech by Nikhil Rathi, FCA Chief Executive delivered at the UK Finance annual dinner. -
2013 fines
Fines published during the calendar year ending December 2013. -
Firm handling of complaints during coronavirus
Find out about how firms should handle complaints during coronavirus. -
New guidance to help firms do more for vulnerable consumers
The FCA has set out new best practice guidance for firms to do more to protect vulnerable consumers. -
Finalised Guidance: Consumer credit and coronavirus: updated guidance for firms
This guidance applies in the exceptional circumstances arising out of the coronavirus (Covid-19) pandemic and its impact on the financial situation of consumer credit customers. -
Financial promotions data 2023
The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the FCA's rules. This data is for 1 January 2023 to 31 December 2023.