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Showing 131 to 140 of 17239 search results for complaints data published.
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General insurance value measures
We've introduced new rules on reporting data on value measures in the general insurance market. -
2018 Disclosure Log
The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2018. -
The Financial Conduct Authority and industry agree to improve the way consumer complaints are dealt with
Moreover, understanding the underlying reasons for complaints can help head off future problems. ... The review did not deal with PPI complaints, which have been addressed separately. -
Reporting complaints
The Dispute Resolution (DISP) rules require firms to send us reports on volumes of complaints. Find out how to submit one. -
New FCA complaints data: 3.32 million complaints about financial services in the first six months of 2017
The Financial Conduct Authority (FCA) has today published the data on the number of complaints reported by firms for the first half of 2017. -
FCA outcomes and metrics
The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them. -
Laying myths to rest
Speech by Martin Wheatley, Chief Executive of the FCA, at the British Bankers’ Association Annual International Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Freedom of Information
Find out how to make a Freedom of Information Act (FOIA) request and view information the FCA has already released under FOIA and think is of public interest. -
Ex-gratia payments for complaint handling delays
We explain our approach when we consider making an ex-gratia (goodwill) payment because of the distress or inconvenience caused by avoidable delays in our complaint handling. -
Clydesdale Bank fined £20,678,300 for serious failings in PPI complaint handling
In mid-2011 Clydesdale implemented inappropriate policies which meant that its PPI complaint handlers were not taking into account all relevant documents when deciding how to deal with complaints. ... Clydesdale’s inappropriate policies meant that, for