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Showing 131 to 140 of 17108 search results for complaints data published.

  1. Keeping your firm's details up to date

    Tasks for firms Published: 03/05/2015 Last modified: 01/05/2024
    Learn how to keep your firm’s details up to date, and about the Firm Details Attestation and Directory Persons' Attestation.

  2. 2017 fines

    News stories Published: 31/01/2017 Last modified: 07/03/2019
    This table contains information about fines published during the calendar year ending 2017. The total amount of fines is £229,515,303. 

  3. General insurance value measures

    General insurers and insurance intermediaries Published: 10/11/2021 Last modified: 15/02/2022
    We've introduced new rules on reporting data on value measures in the general insurance market.

  4. Reporting complaints

    Tasks for regulated firms Published: 06/08/2015 Last modified: 09/02/2023
    The Dispute Resolution (DISP) rules require firms to send us reports on volumes of complaints. Find out how to submit one.

  5. 2018 Disclosure Log

    Last modified: 14/09/2020
    The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2018. 

  6. The Financial Conduct Authority and industry agree to improve the way consumer complaints are dealt with

    Press Releases Published: 17/11/2014 Last modified: 01/11/2016
    Moreover, understanding the underlying reasons for complaints can help head off future problems. ... The review did not deal with PPI complaints, which have been addressed separately.

  7. Clydesdale Bank fined £20,678,300 for serious failings in PPI complaint handling

    Press Releases Published: 14/04/2015 Last modified: 30/09/2016
    In mid-2011 Clydesdale implemented inappropriate policies which meant that its PPI complaint handlers were not taking into account all relevant documents when deciding how to deal with complaints. ... Clydesdale’s inappropriate policies meant that, for

  8. FCA outcomes and metrics

    Data Published: 02/04/2022 Last modified: 12/03/2024
    The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them.

  9. New FCA complaints data: 3.32 million complaints about financial services in the first six months of 2017

    Press Releases Published: 23/10/2017 Last modified: 23/10/2017
    The Financial Conduct Authority (FCA) has today published the data on the number of complaints reported by firms for the first half of 2017.

  10. Freedom of Information

    Last modified: 22/11/2022
    Find out how to make a Freedom of Information Act (FOIA) request and view information the FCA has already released under FOIA and think is of public interest.
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