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Showing 61 to 70 of 1127 search results for complaints data from firms to enable.
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Mutual societies registration function: 2022-23
An update on the FCA's work and a breakdown of societies on the register. -
Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly
In March 2012, Lloyds issued guidance instructing complaint handlers that the overriding principle when assessing complaints was that Lloyds’ PPI sales processes were compliant and robust unless told otherwise (the Overriding ... Some complaint -
The Financial Conduct Authority and industry agree to improve the way consumer complaints are dealt with
Firms take a narrow approach to root cause analysis (which should enable them to determine, and fix, the underlying reason for a complaint), which may affect their awareness of wider issues. ... Reviewing the bi-annual Complaints Return to include more -
FCA operating service metrics 2021/22
The FCA provides information about the timeliness of its operating service metrics (formerly known as service standards) in a range of areas for 2021/22. -
Our Perimeter Report
Our perimeter (remit) determines the activities we regulate and the level of protection consumers can expect when they buy financial services and products -
Consumer credit firms must raise advertising standards, says FCA
Consumer credit firms must raise advertising standards, says FCA. Press Releases First published:. ... Firms have responded well when challenged about ads which have not met the standards. -
Where next for UK Market Structure
Speech by Edwin Schooling Latter, FCA Director of Markets and Wholesale Policy and Wholesale Supervision, delivered at Rosenblatt's European Market Structure conference. -
Regulating for better outcomes - next steps in consumer credit
Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum -
Whistleblowing qualitative assessment survey 2022
This report sets out the findings of a qualitative assessment survey of a small sample of whistleblowers who disclosed their concerns about wrongdoing to the FCA. The survey was conducted to understand whistleblowers’ experience of reporting to -
FCA's key priorities for the financial advice industry
Speech by Therese Chambers, our Director of Consumer Investments, delivered at the Personal Finance Society's Festival of Financial Planning.