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Learn more about mortgages
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FCA tells lenders to support consumers struggling with the cost of living
The Financial Conduct Authority (FCA) is today writing to more than 3,500 lenders to remind them of the standards they should meet as consumers across the country are affected by the rising cost of living. With household bills expected to continue -
Andrew Bailey speech on retail banking in the UK - reflections from the FCA
Speech by Andrew Bailey, Chief Executive of the FCA, at the BBA Retail Banking Conference on retail banking in the UK – reflections from the FCA. -
Call of Duty: How putting customers front and centre will help industry innovate
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the 'Countdown to Implementation of the Consumer Duty' event. -
Can robo-advice improve borrower repayment decisions?
Analysis showing that a simple automated ‘robo-advice’ tool significantly improved borrower repayment decisions in a randomised controlled trial. -
Santander UK to contact borrowers affected by SVR cap margin rise in 2008
Santander UK has agreed to contact more than 270,000 mortgage customers that it did not give clear information when it raised the cap margin linked to its SVR in 2008. -
FCA reminds consumers financially impacted by coronavirus of the support available
The FCA has published finalised guidance for firms, to ensure that mortgage customers whose homes may be repossessed are treated fairly and appropriately, particularly where there are risks of harm to customers who are vulnerable, including as a -
FCA statement on super-complaint from Citizens Advice to the CMA on excessive prices for disengaged consumers
Citizens Advice today submitted a super-complaint to the Competition and Markets Authority (CMA) calling on it to identify remedies and recommendations to put an end to the penalty paid by loyal and disengaged consumers. The super-complaint covers -
FCA publishes update on wide-ranging review of retail banking sector
The FCA has published an update on its Strategic Review of Retail Banking Business Models. -
FG24/2: Guidance for firms supporting existing mortgage borrowers impacted by rising living costs
The FCA sets out the ways mortgage lenders can help customers worried about, or already struggling with, their mortgage payments because of rising living costs. -
RBS fined £87.5 million for significant failings in relation to LIBOR
The Financial Services Authority (FSA) has fined The Royal Bank of Scotland plc (RBS) £87.5 million for misconduct relating to the London Interbank Offered Rate (LIBOR).