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Showing 1 to 10 of 548 search results for aware of the needs of their vulnerable customers.

1. FCA announces support for customers who are struggling to pay their mortgage due to coronavirus

   Press Releases Published: 22/05/2020 Last modified: 22/05/2020
   FCA announces proposals to support customers struggling to pay their mortgage due to coronavirus (Covid-19).

2. Guidance for firms on the fair treatment of vulnerable customers

   Finalised guidance Published: 23/02/2021 Last modified: 19/07/2021
   Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly.

3. FCA announces proposals to further support consumer credit customers

   Press Releases Published: 19/06/2020 Last modified: 19/06/2020
   The FCA has today announced proposals which would provide continued support for users of certain consumer credit products, who are facing a financial impact because of the exceptional circumstances arising from coronavirus.

4. FCA confirms further support for consumer credit customers

   Press Releases Published: 01/07/2020 Last modified: 01/07/2020
   The FCA has today confirmed the support users of certain consumer credit products will receive if they are still experiencing temporary payment difficulties due to coronavirus.

5. FCA confirms support for customers who are struggling to pay their mortgage due to coronavirus

   Press Releases Published: 02/06/2020 Last modified: 02/06/2020
   The FCA has today confirmed the support firms should give to mortgage customers who are either coming to the end of a payment holiday or who are yet to request one.

6. FCA confirms further support for motor finance and high-cost credit customers

   Press Releases Published: 15/07/2020 Last modified: 15/07/2020
   We confirm support for users of motor finance, buy-now pay-later, rent-to-own, pawnbroking and high-cost short-term credit products, who face payment difficulties due to coronavirus.

7. FCA announces proposals to further support motor finance and high cost credit customers

   Press Releases Published: 03/07/2020 Last modified: 03/07/2020
   The FCA has today announced proposals which would provide continued support for users of motor finance and high cost credit products, who continue to face payment difficulties due to coronavirus (Covid-19).

8. Our approach to ensuring firms treat vulnerable customers fairly

   Speeches Published: 05/03/2020 Last modified: 06/03/2020
   Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

9. FCA asks banks to reconsider branch closures during coronavirus lockdown

   Statements Published: 28/01/2021 Last modified: 28/01/2021
   Firms are reminded to consider the impact of national restrictions on compliance with the Principles, given our existing guidance on branch closures. 

10. FCA launches guidance for firms on the fair treatment of vulnerable customers

    Press Releases Published: 23/02/2021 Last modified: 26/02/2021
    The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers.