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Showing 21 to 30 of 61 search results for about the contextualised complaints data submitted by firms.

  1. Service standards 2019/20

    Data Published: 24/06/2020 Last modified: 24/06/2020
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20.

  2. Authorised electronic money institution (authorised EMI)

    Last modified: 22/09/2017
    Answer the following questions to understand more about what you need to do to meet new PSD2 requirements:. ... 2. The FCA encourages applications to be correctly completed and submitted as early as possible.

  3. Service standards 2018/19

    Data Published: 24/06/2019 Last modified: 24/06/2019
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.

  4. Client asset reports

    Tasks for regulated firms Published: 06/08/2015 Last modified: 09/02/2023
    All regulated investment firms (with limited exceptions set out in SUP 3.1) have to send us an annual report. Learn more about what to include and how to submit it.

  5. Service standards 2020/21

    Data Published: 15/07/2021 Last modified: 15/07/2021
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2020/21.

  6. Firm handling of complaints during coronavirus

    Firms Published: 01/05/2020 Last modified: 12/05/2021
    Find out about how firms should handle complaints during coronavirus.

  7. CPP card and identity protection compensation scheme closure

    News stories Published: 27/03/2015 Last modified: 13/03/2017
    No scheme complaints about claims forms received after 28 February 2015 (the exceptional bar date) will be considered by the scheme administrators. ... The firms that participated in the scheme do not have to consider complaints or compensation claims

  8. Consumer credit — high-cost short-term credit lending data

    Data Published: 24/01/2019 Last modified: 15/05/2019
    This page highlights insightful findings about the high-cost short-term credit market, drawing on both the new regulatory return data submitted to the FCA by consumer credit firms and the FCA's Financial Lives Survey 2017.

  9. Mortgage lending and administration return (MLAR)

    Tasks for regulated firms Published: 06/08/2015 Last modified: 09/02/2023
    Find out more about the sections of a Mortgage Lending and Administration Return (MLAR) and what you need to do when submitting one.

  10. FCA operating service metrics 2021/22

    Data Published: 19/07/2022 Last modified: 20/12/2023
    The FCA provides information about the timeliness of its operating service metrics (formerly known as service standards) in a range of areas for 2021/22.