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Showing 71 to 80 of 276 search results for Treating vulnerable customers fairly.

  1. Webinar: Consumer Vulnerability

    Events Published: 01/03/2021 Last modified: 01/03/2022
    Our webinar to learn about our Vulnerability Guidance and the role you and your firm play in ensuring customers are treated fairly.

  2. Rent-to-own

    Tasks for regulated firms Published: 18/07/2016 Last modified: 13/02/2023
    The FCA provides information on regulating rent-to-own sector.

  3. Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]

    Finalised guidance Published: 23/02/2021
    This Guidance is issued under section 139A of the Financial Services and Markets Act 2000 as guidance on our Principles for Businesses (the Principles). It sets out our view of what firms should do to comply with their obligations under the

  4. Consumer credit - Sales and advice

    Consumer credit firms Published: 25/04/2019 Last modified: 16/02/2023
    Learn about the information you need to give customers when selling your products, and assessing a customer’s creditworthiness.

  5. FCA - Treating customers fairly – guide to management information [pdf]

    Archive Published: 27/07/2007 Last modified: 03/08/2016

  6. FSA - Customer survey [pdf]

    Archive Published: 05/12/2007 Last modified: 03/08/2016
    If you use a customer survey think about the questions you are asking and if they help you identify areas where your firm and its advisers are/are not treating customers fairly and therefore areas where improvements are needed. This document is

  7. FSA - GC12/11 [pdf]

    Guidance consultations Published: 17/03/2013 Last modified: 11/07/2016
    We have developed this guidance to help firms identify and manage the risks from incentive schemes. The guidance sets out a number of ways, but not the only ways, firms can comply with the relevant requirements set out in the FSA Handbook.

  8. FSA - Treating Customers Fairly: Management Information [pdf]

    Archive Published: 14/07/2006 Last modified: 03/08/2016

  9. Vulnerability Guidance infographic [pdf]

    Finalised guidance Published: 23/02/2021
    Information on treating vulnerable consumers fairly.

  10. Final Notice 2023: Equifax Limited [pdf]

    Final notices Published: 13/10/2023
    This Final Notice relates to the outsourcing of data processing to an intragroup entity which experienced a data breach. The Final Notice refers to risk management failings (Principle 3) and failings in relation to treating customers fairly and