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Showing 31 to 40 of 276 search results for Treating vulnerable customers fairly.

  1. Changes in mortgage regulation

    Speeches Published: 11/11/2015 Last modified: 11/11/2015
    Speech by Jonathan Davidson, Director of Supervision – Retail and Authorisations, delivered at the Council of Mortgage Lenders conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  2. Payday lenders failing customers in arrears, says FCA

    Press Releases Published: 10/03/2015 Last modified: 10/03/2015
    Reviews of three firms revealed a backlog of letters and documentation, including from vulnerable customers who had fallen behind in repayments. ... changes to senior management. revising policies and procedures for collections cultures that are focused

  3. Regulatory priorities for retail banking

    Speeches Published: 23/11/2017 Last modified: 23/11/2017
    Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the Westminster Business Forum on retail banking and payments.

  4. TR19/1: Debt management sector thematic review

    Thematic reviews Published: 15/03/2019 Last modified: 15/03/2019
    This report shares the key findings of our thematic review of the debt management sector.We committed in our 2017/18 Business Plan to assess how the market is operating and whether firms are meeting customer needs and our standards.

  5. FCA publishes review of business interruption insurance claims handling

    Press Releases Published: 04/10/2022 Last modified: 04/10/2022
    The FCA publishes the latest BI data and sets out examples of good practice and where insurance firms have fallen short of expectations in their handling of BI claims.

  6. Sustainability

    Speeches Published: 22/07/2014 Last modified: 05/08/2014
    Too often firms have made things worse by not treating customers fairly. ... They can create a culture of mis-selling and may undermine a firm’s positive efforts to treat customers fairly in other areas.

  7. Payments after PSD2: evolution or revolution

    Speeches Published: 10/04/2018 Last modified: 10/04/2018
    Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the Pay360 Conference.

  8. Whistleblowing quarterly data 2022 Q1

    Data Published: 04/08/2022 Last modified: 04/08/2022
    Our data shows the number of new whistleblowing reports the FCA received in January to March 2022 and the allegations they featured.

  9. FCA tells banks to improve treatment of struggling small business borrowers

    Press Releases Published: 12/07/2022 Last modified: 12/07/2022
    Follow a review of collection practices, the FCA tells banks they must treat small business customers fairly when collecting and recovering debts.

  10. A financial system to support the recovery

    Speeches Published: 16/06/2020 Last modified: 16/06/2020
    Speech by Charles Randell, Chair of the FCA, to a virtual roundtable of bank chairs hosted by UK Finance.