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Showing 21 to 30 of 276 search results for Treating vulnerable customers fairly.
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Management information
Management information (MI) is important in analysing trends, helping you forecast the future and solve problems. Learn more about how you should use it. -
High-cost credit and consumer credit
Read about the actions the FCA has taken to protect consumers since it took on the regulation of consumer credit in 2014. -
Consumer Credit Seminar
Speech by Linda Woodall, Director of Mortgage and Consumer Lending of the FCA. -
Consumer credit and consumers in vulnerable circumstances
Consumer credit and consumers in vulnerable circumstances. Research insights First published:. ... We want firms to look at our findings and consider if they are treating customers in vulnerable circumstances fairly. -
Maturing dormant Child Trust Fund accounts
Information for Child Trust Fund (CTF) providers on the treatment of dormant accounts at maturity, including legislative changes and how to apply for a modification by consent if a client can’t be contacted. -
Regulating for better outcomes - next steps in consumer credit
Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum -
Claims handling lessons learned from business interruption insurance
The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have -
HomeServe fined £30 million for widespread failings
HomeServe has accepted that it needed to restore its customer focus and move away from a culture of putting profits before treating customers fairly. ... address issues that created a risk that customers may not be treated fairly;. -
Countdown to consumer credit takeover
Speech by Christopher Woolard, Director of Policy, Risk and Research, the FCA, at Frontier Economics, London. -
The FCA fines Moneybarn £2.77m for unfair treatment of customers in arrears
The Financial Conduct Authority (FCA) has today imposed a fine of £2.77 million on car finance provider, Moneybarn Ltd (Moneybarn), for not treating customers fairly when they fell behind with loan repayments while in financial difficulties,