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Showing 12 to 21 of 443 search results for Rules and guidance on payment protection insurance.

  1. Payment protection insurance

    Payment Protection Insurance (PPI) was often mis-sold to customers. Find out more about the deadline for PPI complaints, and how to protect yourself from scams.

  2. Payment protection insurance research analytical report [pdf]

    Consultation papers Published: 26/11/2015 Last modified: 30/11/2015
    This research document reports on the results of a quantitative study into PPI commissioned by us. We have published this alongside CP15/39: Rules and guidance on payment protection insurance complaints.

  3. FCA provides update on PPI

    Press Releases Published: 02/08/2016 Last modified: 26/06/2019
    CP16/20, 2 August 2016 Rules and guidance on payment protection insurance complaints: feedback on CP15/39 and further consultation. ... CP15/39, 26 November 2015: Rules and guidance on payment protection insurance complaints.

  4. Understanding PPI redress from a consumer perspective [pdf]

    Consultation papers Published: 26/11/2015 Last modified: 26/11/2015
    This research document explores the redress-seeking behaviours of consumers who make or who are eligible to make PPI complaints. We have published this alongside CP15/39: Rules and guidance on payment protection insurance complaints.

  5. Financial promotions quarterly data 2024 Q1

    Data Published: 26/04/2024 Last modified: 26/04/2024
    We publish data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 January 2024 and 31 March 2024.

  6. FCA finalise plans to place a deadline on PPI complaints

    Press Releases Published: 02/03/2017 Last modified: 18/08/2017
    The Financial Conduct Authority has today confirmed that it will introduce a deadline for making new payment protection insurance (PPI) complaints.

  7. Payment protection insurance complaints deadline Final Report

    PPI Corporate documents Published: 24/10/2018 Last modified: 24/04/2020
    This report reviews the impact of the 29 August 2019 deadline for new PPI complaints and the 2-year consumer communications campaign that preceded it.

  8. FSA - FG12/17 [pdf]

    Finalised guidance Published: 13/07/2012 Last modified: 20/10/2014
    This guidance sets out our view of what a PPI customer contact letter (CCL) should contain, and how it should be presented so that it is clear, fair and not misleading. This guidance also sets out our view of how our rules on complaint handling and

  9. Financial Conduct Authority consults on changes to PPI complaint handling rules

    Press Releases Published: 26/11/2015 Last modified: 26/11/2015
    CP 15/39:Rules and guidance on payment protection insurance complaints. ... FCA statement, 2 October 2015: The Financial Conduct Authority’s Statement on payment protection insurance (PPI).

  10. The Financial Conduct Authority’s Statement on Payment Protection Insurance (PPI)

    Statements Published: 02/10/2015 Last modified: 18/08/2017
    The Financial Conduct Authority’s Statement on Payment Protection Insurance (PPI). Statements First published:. ... See the Competition Commission’s report ‘Market Investigation into Payment Protection Insurance’ (January 2009), Appendix 4.4,

  11. A to Z of financial terms - Rules and guidance on payment protection insurance

    Consumers Published: 20/03/2023 Last modified: 20/03/2023
    A to Z of financial services to help you understand financial and legal terms.
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