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Showing 91 to 100 of 117 search results for Firm-level complaints data 2011.

  1. FSA fines The Co-operative Bank plc for failing to handle PPI complaints fairly

    Press Releases Published: 04/01/2013 Last modified: 29/03/2013
    The Financial Services Authority (FSA) has fined The Co-operative Bank plc (Co-op) £113,300 for failing to handle payment protection insurance (PPI) complaints fairly.

  2. Guess who’s back? Animatronic Arnie returns to raise awareness of PPI deadline

    Press Releases Published: 04/04/2018 Last modified: 04/04/2018
    The animatronic head of Arnold Schwarzenegger is back today to remind people to check whether they had payment protection insurance (PPI) and make a decision about whether to make a complaint before the deadline on 29 August 2019.

  3. Clydesdale Bank fined £20,678,300 for serious failings in PPI complaint handling

    Press Releases Published: 14/04/2015 Last modified: 30/09/2016
    The Financial Conduct Authority (FCA) has today fined Clydesdale Bank Plc (Clydesdale) £20,678,300 for serious failings in its Payment Protection Insurance (PPI) complaint handling processes between May 2011 and ... In mid-2011 Clydesdale implemented

  4. FCA starts countdown to PPI complaints deadline with advertising campaign featuring Arnold Schwarzenegger

    Press Releases Published: 29/08/2017 Last modified: 29/08/2017
    Arnold Schwarzenegger will feature in a new campaign designed to create awareness of the deadline to make a complaint about Payment Protection Insurance (PPI).

  5. Aggregate complaints data: 2018 H2

    Data Published: 18/04/2019 Last modified: 18/04/2019
    This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.

  6. The retrospective application of rules: feedback on the call for examples

    News stories Published: 22/01/2015 Last modified: 19/11/2021
    We asked firms to provide examples of the retrospective application of regulatory rules

  7. Consumer Investments: Strategy and Feedback Statement

    Corporate documents Published: 14/09/2021 Last modified: 15/06/2023
    The FCA sets out its view of consumer harm in this market and its 3-year strategy to address this. 

  8. Information on the survey on the British Steel Pension Scheme (BSPS) - February 2022

    FOI Release Date of Release: 25/02/2022
    The FCA provides answers to multiple questions regarding responses to the survey on the British Steel Pension Scheme (BSPS).

  9. Financial Conduct Authority publishes first set of data under new complaints rules

    Press Releases Published: 26/04/2017 Last modified: 26/04/2017
    The Financial Conduct Authority (FCA) has published data on the number of complaints reported by firms under new rules which came into force on 30 June 2016.

  10. Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly

    Press Releases Published: 05/06/2015 Last modified: 05/06/2015
    In March 2012, Lloyds issued guidance instructing complaint handlers that the overriding principle when assessing complaints was that Lloyds’ PPI sales processes were compliant and robust unless told otherwise (the Overriding ... Some complaint