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Showing 1 to 10 of 530 search results for Firm level complaints data 2019.

1. Firm level complaints data 2019 H1 [xlsx]

   Data Published: 30/12/2019 Last modified: 30/12/2019
   Firm level complaints data 2019 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

2. Firm level complaints data 2019 H2 [xlsx]

   Data Published: 16/04/2020
   Firm level complaints data 2019 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

3. Previous complaints data

   Data Published: 06/05/2016 Last modified: 25/04/2024
   Explore complaints data for previous years.

4. Firm level complaints data 2018 H2 [xlsx]

   Data Published: 24/04/2019
   Firm level complaints data 2018 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

5. Service standards 2019/20

   Data Published: 24/06/2020 Last modified: 24/06/2020
   The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20.

6. Archived data

   Last modified: 06/01/2023
   Find FCA data published before 2018.

7. Aggregate complaints data: 2019 H2

   Data Published: 16/04/2020 Last modified: 16/04/2020
   This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 

8. Our supervisory approach to PPI

   News stories Published: 16/08/2017 Last modified: 16/08/2017
   We will soon be launching a campaign to inform people about the 29 August 2019 deadline to complain about payment protection insurance (PPI). This campaign will complement the regulatory and supervisory work we have done – and will continue to do

9. FCA provides update on PPI

   Press Releases Published: 02/08/2016 Last modified: 26/06/2019
   This is to allow firms time to prepare for and implement the provisions on Plevin;. ... CP15/39, 26 November 2015: Rules and guidance on payment protection insurance complaints.

10. Aggregate complaints data: 2020 H1

    Data Published: 15/12/2020 Last modified: 29/04/2021
    This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2020, between 1 January and 30 June 2020. This includes the latest trends and analysis by product group.