Search results

Showing 51 to 60 of 18060 search results for FCA complaints data.

51. FSA Complaints data 2009 H2 (PDF) [pdf]

    Data Published: 19/04/2013 Last modified: 03/08/2016
    Aggregate complaints statistics: 2006 - 2009 H2. Including opened, closed, upheld, speed of closure and redress.

52. PPI complaints handling update

    News stories Published: 16/10/2019 Last modified: 01/05/2020
    We are aware that the volume of PPI checking enquiries and complaints sent to firms increased significantly during August 2019 in the run-up to the complaints deadline on 29 August. As a result, firms will not be able to meet their normal complaint

53. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 23/05/2022
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

54. Complaints data 2015 H2 summary info [pdf]

    Data Published: 23/03/2016 Last modified: 30/03/2016
    Latest statistics summary for complaints data for 2015 H2.

55. The FCA publishes data on complaints and redress for the first half of 2013

    Press Releases Published: 16/10/2013 Last modified: 16/10/2013
    The FCA publishes data on complaints and redress for the first half of 2013. ... In line with its objective of securing an appropriate degree of protection for consumers, the FCA requires all firms to report data on consumer complaints to us.

56. FCA consults on complaints handling improvements

    Press Releases Published: 12/12/2014 Last modified: 07/02/2022
    Financial services firms will no longer be able to use premium rate telephone numbers for customers as part of a series of proposals from the Financial Conduct Authority (FCA) on changes to the rules on complaint handling and post-sale telephone

57. Personal data and handling complaints about us

    Last modified: 22/02/2023
    How and why the FCA uses personal data when investigating a complaint someone has made about the organisation.

58. Financial Services Register

    Registers and systems Published: 28/04/2016 Last modified: 04/11/2022
    The Financial Services Register is a public record of firms, individuals and other bodies that are PRA and/or FCA authorised. Search the register to find out if a firm is registered.

59. Antony Townsend to be new Complaints Commissioner

    Press Releases Published: 25/04/2014 Last modified: 25/04/2014
    The Bank of England and the Financial Conduct Authority (FCA) have today announced the appointment of Antony Townsend as Complaints Commissioner. ... The Commissioner is responsible for the conduct of the final stage of investigations into complaints in

60. FCA data show 4.29m complaints for first half of 2019

    Press Releases Published: 17/10/2019 Last modified: 17/10/2019
    The Financial Conduct Authority has published the complaints figures for regulated firms for the first half of 2019. The data showed an increase in complaints from 3.91m in the second half (H2) of 2018 to 4.29m for the first half (H1) of 2019.