MS19/1: Credit Information Market Study Interim Report and Discussion Paper

Terms of reference
27/06/2019
Feedback period closed
31/07/2019
Study paused
April 2020
Study restarted
July 2021
Interim Report
Q4 2022
Q4 2022

We set out our initial findings from our credit information market study, and potential remedies for discussion and feedback.

Read the Interim Report and Discussion Paper (PDF)

Why we are looking at the credit information sector 

We launched our study in 2019 because of concerns about the quality of credit information, strength of competition, and extent of consumer engagement and understanding.

The subsequent increase in the cost of living is likely to increase demand for credit and the risk of borrowers entering financial difficulty. This brings the need for a credit information sector which works well into even sharper focus.​ 

Who this is for

  • new and existing credit reference agencies (CRAs)  
  • credit information service providers (CISPs)  
  • lenders  
  • consumer organisations

Next steps

The feedback period closed on 24 February 2023.

We will be further engaging with stakeholders to gather specific feedback on the potential remedies proposed in Annex 6 of the Interim Report. This engagement will first focus on the desirability and design of the potential reform to industry governance arrangements, including the objectives, remit and structure of the proposed new body. It will begin with engagement with existing Steering Committee on Reciprocity (SCOR) members. We will then seek input from a broader group of industry stakeholders.

Annexes to the Interim Report:

Background

Credit information gives insight into an individual’s financial standing. It can affect consumers’ access to a range of financial services (including mortgages, loans and credit cards) and in some cases the price they pay for them.  

Credit information also supports public policy aims such as responsible lending and reducing financial crime.  

The credit information sector needs to work well to support retail lending and help ensure consumers have access to appropriate and affordable credit at a suitable price. 

Our study looks at how the sector is working now and how it may develop in the future. We’re focusing on the following themes:  

  • purpose, quality and accessibility of credit information  
  • market structure, business models and competition  
  • consumers’ engagement and behaviour

Page updates

10/03/2023: Information changed next steps updated
22/11/2022: Publication added Interim Report and Discussion Paper published
07/10/2022: Information added October 2022 update
14/07/2022: Information changed Interim report timeline updated to September 2022.
11/02/2022: Information added February 2022 update
23/09/2021: Link changed Email address updated
30/07/2021: Information added Study restarted and research report published