Draft Guidance: Mortgages and coronavirus: updated Tailored Support Guidance for firms

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This guidance applies in the exceptional circumstances arising out of the coronavirus (Covid-19) pandemic and its impact on the financial situation of mortgage customers.


In November 2020, we announced further support for mortgage borrowers experiencing payment difficulties as a result of coronavirus (Covid-19).

This included guidance for firms on the treatment of mortgage customers facing repossession. This provided that firms should not enforce repossessions before 31 January 2021 except in exceptional circumstances.

We now publish draft guidance setting out our proposed approach to repossessions from 31 January 2021. We propose extending the current guidance so firms cannot enforce repossession until 1 April 2021. 

How to respond

We want to act quickly to continue to protect consumers in these difficult times. We consider that the delay involved in publishing a formal consultation accompanied by a cost benefit analysis would be prejudicial to consumers’ interests.We are therefore not doing so. This is not a statutory consultation. There is no statutory requirement to prepare a cost benefit analysis for guidance.

We would welcome comments from stakeholders on this draft guidance by 10am on Monday 18 January 2021.

Please send your comments to: [email protected]