DP15/7 - Response form

We are asking for comments on this discussion paper by 18 March 2016.

You can send your response by electronic submission using the following form or by emailing us.

Alternatively, please send comments in writing to:

Emmanuel Schizas
Strategy and Competition Division
Financial Conduct Authority
25 The North Colonnade
Canary Wharf
E14 5HS

Email: [email protected]

We make all responses to formal consultation available for public inspection unless the respondent requests otherwise. We will not regard a standard confidentiality statement in an email message as a request for non-disclosure.

Despite this, we may be asked to disclose a confidential response under the Freedom of Information Act 2000. We may consult you if we receive such a request. Any decision we make not to disclose the response is reviewable by the Information Commissioner and the Information Rights Tribunal.

Note: You can take a printout of your response before clicking the 'Submit to FCA' button at the end of the form, but this will only print the visible text on screen, and you may have given longer answers. After submitting your response, the form will clear, but when we acknowledge receipt of your response by email, we can return to you a copy of your full submission as received. Check this box if you would like to have a copy of your submission returned:

Submission Details

as an individual as a representative of an authorised firm as a representative of a professional firm other (please specify):

Are there specific products, services or distribution channels that are particularly associated with poor outcomes for SMEs?



How and where should we draw the line between SMEs that should benefit from the consumer safeguards in our Handbook and those that should not? Should we aim to treat all SMEs in the same way where possible?



Is the current treatment of SMEs in our rules broadly correct? What do you see as the most important benefits and shortcomings of our current approach?



Should we expand the eligibility criteria of the ombudsman service? How and where should the line be drawn?



Do you have any comments on our initial thoughts about introducing guidance on disclosures for the Innovative Finance ISA?



Should we make our rules more consistent, to the extent possible, across the products and services used by SMEs?



Should we encourage the development of voluntary codes of practice in the manner discussed in Chapter 6 of this Discussion Paper?



Should we issue guidance to firms on particular aspects of their dealings with SME clients, and, if so, which aspects?