This guidance applies in the exceptional circumstances arising out of the coronavirus pandemic (Covid-19) and its impact on the financial situation of motor finance customers.
On 24 April 2020, we published guidance setting out our expectation that firms should provide, for a temporary period only, exceptional and immediate support to consumers facing payment difficulties due to circumstances arising out of coronavirus. We published proposed revisions to this guidance on 3 July 2020.
Following a short period for comments, we have finalised our revised guidance which will provide continued support for users of motor finance products.
We are proposing to disapply some rules in order to give effect to this guidance.