Finalised Guidance on super complaints and references under section 234D

The Financial Services Act 2012 introduced two new mechanisms to allow certain persons to bring information to the attention of the Financial Conduct Authority (FCA). Section 234C enables designated consumer bodies to make a super complaint to the FCA. Similarly section 234D enables regulated persons and the Financial Ombudsman Service to make references to the FCA. 

Further, FSMA also requires the FCA to publish guidance on the presentation of a reasoned case for such a complaint or reference. Following consultation on draft guidance, we publish here our final guidance on these matters. We also set out a summary of the feedback received through the consultation and our responses to the issues raised.