Finalised Guidance: Mortgages and coronavirus: updated guidance for firms

This guidance applies in the exceptional circumstances arising out of the coronavirus (Covid-19) pandemic and its impact on the financial situation of mortgage customers.

On 25 March 2021, we published updated guidance on our approach to mortgage repossessions from 1 April onwards.
We also published an assessment of firms’ support for consumers financially impacted by coronavirus and a statement of ongoing relevance of Tailored Support Guidance.


Read Finalised Guidance – Mortgages and coronavirus: Payment Deferral Guidance (PDF)

Read Finalised Guidance – Mortgages and coronavirus: Tailored Support Guidance (PDF)

We originally published mortgages and coronavirus guidance on 20 March 2020 and it was updated on 2 June. We published additional guidance for firms on 14 September 2020.

The Payment Deferral Guidance will continue to provide support for those impacted by coronavirus until 31 July 2021, with consumers needing to apply by 31 March 2021.

The Tailored Support Guidance covers the support firms should provide to mortgage borrowers who have come to the end of payment deferrals, as well as those whose financial situation may be affected by coronavirus after 31 March. We updated our Tailored Support Guidance on 27 January 2021 to extend our guidance on repossessions. Firms should not enforce repossessions before 1 April, except in exceptional circumstances. 

Given ongoing uncertainties arising from the impact of coronavirus, we will keep our position under review and will update or amend our guidance, or provide new guidance, if it is required.

Page updates

: Information changed Finalised Guidance – Mortgages and coronavirus: Tailored Support Guidance
: Editorial amendment