This final guidance outlines factors financial services firms should consider under the Consumer Rights Act 2015 when drafting and reviewing variation terms in their consumer contracts.
We consulted on this guidance in GC18/2 (PDF) and have made some revisions to it in the light of the feedback we received.
This guidance outlines a number of non-exhaustive areas the FCA believes firms should have regard to when drafting and reviewing variation terms. These include and are not limited to the following:
This guidance will be of interest to financial services firms, trade associations, consumers, and consumer representatives.