We are publishing our response to the Call for Input on Access to Insurance. In this Call for Input we invited views on the ability of consumers who have, or have had cancer, to access travel insurance.
In this Feedback Statement, we set out how we will work with key industry stakeholders to create a new signposting service which will redirect customers to specialist providers.
This follows responses to the Call for Input which highlighted:
In May 2016, we published an Occasional Paper exploring issues around ‘Access to Financial Services in the UK’. We analysed the issues we identified through the lens of five major social and technological trends. One of these trends was the increasingly segmented markets in insurance.
The paper recognised how some consumers who had good access to insurance products in the past can find they have become marginalised. We have been keen to understand how consumer outcomes can be improved in this area, whether by traditional methods or innovation, so issued our Call for Input to look at consumers’ experiences of accessing travel insurance.
The Feedback Statement will be applicable to:
We will now work with key stakeholders to implement the new signposting service as well as looking at ways and means of improving the provision of consumer information in this area.