Search for a bank or other provider (e.g a building society, catalogue credit firm, credit card) to find links to their PPI websites and contact details if you need to your provider a question about the progress of an existing PPI complaint.
PPI complaints deadline
Generally, if you didn’t make a complaint to your provider on or before 29 August 2019, you can no longer claim money back for PPI by complaining to providers or the Financial Ombudsman Service.
If you complained to a provider about PPI on or before 29 August 2019, your provider should firstly acknowledge that they have received your complaint.
Visit After you complain about PPI for more information on what happens next, how long you should wait for a response from your provider, and what to do if you aren’t happy with your final response.
We don’t have contact information for the bank or other provider you are searching for.
If you want to search again, you should:
- check your spelling
- search again using different words – it might help to search using fewer words
- check your paperwork to find out whether your provider uses other names that you should search for
- check your store card paperwork to find the name of the financial business that provided the store card
If you can’t find this information or still aren’t sure which provider to contact, you can contact us.
How to contact a provider
If you know the bank or other provider that you want to contact about PPI, you should be able to find more information and contact details on:
- the provider’s website
- your original paperwork and more recent statements
You can use the free PPI complaint form (DOC) to explain your claim. This is provided by the Financial Ombudsman Service and is sometimes called a ‘PPI questionnaire’. You should complete at least the first 2 pages.
Before you contact a provider you should find out:
- more about PPI and how to check if you had a policy
- why you might be eligible to claim a refund
- how you can complain about PPI yourself – for free
- what happens after you complain
Providers that no longer exist
If you think you were sold PPI by a provider that has gone out of business, you may be able to claim on the Financial Services Compensation Scheme (FSCS) – find out if the FSCS can help.