Contact us about PPI

You can contact us about PPI by phone, web chat, email or on Twitter.

If you contact us we can explain more about PPI and the information on this website, but we cannot give you advice about your individual circumstances or complaint.

Before you contact us you should read information about:

We also provide information to help you avoid PPI refund scams, such as where you pay an upfront fee for someone to complain about PPI on your behalf but they don’t actually make a complaint for you.

Find out more about the help and support we offer.


Call us on 0800 101 8800 

If you are calling from abroad please call +44(0)121 3680 936

Textphone: 18001 01434 372 580

Opening hours: our phone lines are open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm


Email us at [email protected]

Please note: If you have emailed the address above or you're waiting for a response from us, please ensure you check your spam folder in the event that the message has been misdirected.

Web chat

Open a web chat from the bottom of each webpage

Opening hours: our web chat is available Monday to Friday, 8am to 6pm and Saturday 9am to 1pm


Tweet us on Twitter using @ppifca

Opening hours: we will respond on Twitter on Monday to Friday, 9am to 6pm


You can also find out more about PPI on Facebook.

Call us
Call us
0800 101 8800
Monday to Friday 8am - 6pm, Saturday 9am - 1pm
Web chat
Web chat
Ask us a question about PPI
We can help you understand information about PPI
Official Twitter feed of the FCA
Visit PPI on Twitter