Contact us about PPI

You can contact us about PPI by phone or email.

For questions about your specific PPI complaint contact the firm directly. If you are unsatisfied with the firm or the outcome of your PPI complaint you can complain to the Financial Ombudsman Service.

Before you contact us please refer to our FAQs, which includes information on exceptional circumstances.

We also provide information to help you avoid PPI refund scams, such as where you pay an upfront fee for someone to complain about PPI on your behalf but they don’t actually make a complaint for you.

Find out more about the help and support we offer.


UK: 0800 111 6768 (freephone) or 0300 500 8082

Abroad:  +44 207 066 1000

Textphone (18001) 0207 066 1000

Our phone lines are open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.


Email us at [email protected].

We aim to respond to emails within 48 hours. If you need a response sooner, we recommend calling our helpline on 0800 111 6768.