You can contact us about PPI by phone, web chat, email or on Twitter.
If you contact us we can explain more about PPI and the information on this website, but we cannot give you advice about your individual circumstances or complaint.
Before you contact us you should find out about:
- what PPI is
- what happens after you complain about PPI
- complaints made using a claims management company (CMC)
You can also visit our FAQs page, which includes information on exceptional circumstances.
We also provide information to help you avoid PPI refund scams, such as where you pay an upfront fee for someone to complain about PPI on your behalf but they don’t actually make a complaint for you.
Find out more about the help and support we offer.
UK: 0800 101 8800
Abroad: +44(0)121 3680 936
Textphone: 18001 01434 372 580
Our phone lines are open Monday to Friday, 8am to 8pm and Saturday 8am to 5pm.
Email us at [email protected].
We aim to respond to emails within 48 hours. If you need a response sooner, we recommend using our web chat service or calling our helpline on 0800 101 88 00.
Open a web chat from the bottom of each webpage
Opening hours: our web chat is available Monday to Friday, 8am to 8pm and Saturday 8am to 5pm
Tweet us on Twitter using @ppifca
We will respond on Twitter on Monday to Friday, 9am to 6pm
You can also find out more about PPI on Facebook.