You can contact us about PPI by phone, web chat, email or on Twitter.
If you contact us we can explain more about PPI and the information on this website, but we cannot give you advice about your individual circumstances or complaint.
Before you contact us you should read information about:
- more about PPI and how to check if you had a policy
- why you might be eligible to claim a refund
- how to complain yourself - for free
- what happens after you complain
We also provide information to help you avoid PPI refund scams, such as where you pay an upfront fee for someone to complain about PPI on your behalf but they don’t actually make a complaint for you.
Find out more about the help and support we offer.
Call us on 0800 101 8800
If you are calling from abroad please call +44(0)121 3680 936
Textphone: 18001 01434 372 580
Opening hours: our phone lines are open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm
Email us at [email protected]. We are experiencing technical issues with our email account, if you do not receive a response within 48 hours, please call us on the number above.
Open a web chat from the bottom of each webpage
Opening hours: our web chat is available Monday to Friday, 8am to 6pm and Saturday 9am to 1pm
Tweet us on Twitter using @ppifca
Opening hours: we will respond on Twitter on Monday to Friday, 9am to 6pm
You can also find out more about PPI on Facebook.