Important information for debt management customers of Debt Help & Advice Ltd, First Step Finance Ltd or Primary Business Solutions Ltd

People who have a debt management plan with Debt Help & Advice Ltd should cease making payments to the company immediately, the Financial Conduct Authority (FCA) has warned.

Consumers should do the same if they have debt management plans with Primary Business Solutions Ltd and First Step Finance Ltd, who are affiliated to Debt Help & Advice Ltd. All three firms are based in Stockport.

On Tuesday (20 May) evening Debt Help & Advice Ltd announced that it had ceased trading. It is believed that between 3,000 and 3,500 customers have a plan with it or its affiliated firms. While valid debts will still need to be paid, as Debt Help & Advice Ltd is no longer operating consumers should not continue making payments to them as they will not reach their creditors.

Debt Help & Advice Ltd also uses a number of trading names, so no money should be paid to the following:

  • Atria Finance
  • Sales Help and Advice
  • Debt Help and Advice
  • Mortgagehelpandadvice
  • Debt Help & Advice
  • DH and A
  • DH & A

The FCA is working hard to ensure that consumers are appropriately protected and will give further updates, via its website, Twitter or further press statements, as and when they become available.

UPDATE: On Wednesday 28 May 2014 First Step Finance Limited, Primary Business Solutions Limited and Debt Help & Advice Limited were placed in administration. The joint administrators are Paul Stanley and Jason Greenhalgh of Begbies Traynor.

While the FCA consumer helpline is still happy to take calls, customers should now refer to a specific website set up by Begbies Traynor for further information:

The login details, which are case sensitive, are as follows:

Username: FI111ADM
Password: jZ7uBJvM

The administrators will issue statements and provide further information via this site as and when it becomes available. You can also contact the joint administrators on 0161 837 1766.

The FCA has contacted the Money Advice Service, StepChange Debt Charity and Citizens Advice to make them aware of the issue. Step Change Debt Charity and Citizens Advice offer free debt advice and are happy to take calls from affected customers who would like to discuss their options. Their contact details are:

StepChange Debt Charity: 0800 138 1111 or

Citizens Advice: 08454 040506 or   

The Money Advice Service does not provide debt advice but does provide free and impartial information that can help people get on top of their debts:

The FCA is also attempting to track down the creditors of these customers to let them know the situation and will encourage them to take a sympathetic view of repayments while the situation is clarified.

The FCA took over regulation of consumer credit, which includes debt management firms, on 1 April 2014. The Financial Services Compensation Scheme is not open to customers of consumer credit firms.

Notes for editors

  1. On 1 April 2013 the FCA became responsible for the conduct supervision of all regulated financial firms and the prudential supervision of those not supervised by the Prudential Regulation Authority (PRA).
  2. The FCA has an overarching strategic objective of ensuring the relevant markets function well. To support this it has three operational objectives: to secure an appropriate degree of protection for consumers; to protect and enhance the integrity of the UK financial system; and to promote effective competition in the interests of consumers.
  3. Find out more information about the FCA.