Information for Cash Genie customers about its redress scheme

Ariste Holding Limited, trading as Cash Genie, has entered into an agreement with the FCA to provide over £20 million redress to more than 92,000 customers for unfair practices.

A number of serious failings took place at the firm which caused detriment for many customers. Failings date back to the launch of Cash Genie in September 2009.

Affected customers will receive a combination of cash refunds and/or balance write-downs.

You can find further details about the redress scheme in our press release.

Cash Genie has now attempted to contact all customers due redress

Cash Genie has now completed its attempts to contact all customers who are due redress. If you have not heard from Cash Genie but think you are due redress, you should contact Cash Genie using the details below. Customers are encouraged to contact Cash Genie as soon as possible.

There is further information for customers who think they may have been affected on the Cash Genie website.

Cash Genie liquidation

Cash Genie has voluntarily entered into a solvent liquidation. The firm handed over to liquidator RSM Restructuring Advisory LLP on 5 January 2016. This will not affect the payment of redress to customers.

Customers can still cash any redress cheques already received. If customers have questions or complaints about the redress scheme, or think they may be due redress, they can still contact Cash Genie using the details below.

What you should do if you still owe Cash Genie money

Customers should continue to make payments unless they are told to stop by Cash Genie. Borrowers who are experiencing financial difficulty should contact Cash Genie to discuss their options.

If you are struggling with your debts, there are free debt advice services which can help you. You can find out more on the Money Advice Service website.

You do not need to use the services of a claims management company

Cash Genie has written to all affected customers with details of how they will be paid the redress due. Affected customers do not need to apply for redress. There is therefore no need for customers to appoint a claims management company to represent them. Claims management companies charge for using their services and this could involve the payment of a significant fee relative to the amount of any redress received.

Where you can find further information and advice

Further information can be found on the Cash Genie website.

You can contact the Cash Genie Customer Service team by telephone on 0333 366 0023, via email at customerredress@cashgenie.co.uk or by letter at the following address: Cash Genie, 2 Reavell Place, Ipswich, Suffolk IP2 0ET.

You can call our Contact Centre on 0800 111 6768 (freephone) or 0300 500 8082, or email: consumer.queries@fca.org.uk.