Guavapay Limited enters compulsory liquidation

The Official Receiver is an office within the Insolvency Service, not a single individual. At the beginning of a compulsory liquidation, the Official Receiver is automatically appointed as liquidator. This appointment continues until creditors, or sometimes the Secretary of State, appoint an insolvency practitioner to replace them. There are multiple Official Receiver offices across the UK, and the Firm’s case will be allocated to one of these offices shortly.

If you have any questions about the liquidation process, please contact the Official Receiver directly, using the contact information below:

• Address: Official Receiver London 1, Official Receiver’s Office, PO Box 16664, Birmingham, B2 2JQ
• Email: [email protected]
• Telephone: 0300 678 0016

Customers should contact the liquidator if they are concerned or have any questions.

The liquidator will gather as much information as possible from creditors and customers of Guavapay about payments made to or owed by Guavapay.

Customers can also contact our Consumer Helpline for further information.

No. The Financial Services Compensation Scheme (FSCS) only applies to certain types of activity. This does not include payment services.

Payments firms need to comply with requirements on how to protect customers’ money, known as ‘safeguarding’. 

The liquidator will assess any funds held by the firm to work out which, if any, are safeguarded for customers, and which belong to the firm. Where possible, the liquidator will then look to return any identified money to customers, subject to the deduction of costs. 

Following the winding-up order, the liquidator is responsible for Guavapay, but Guavapay continues to be FCA-authorised.

The liquidator is an officer of the court and needs to comply with all insolvency law. 

We will work with the liquidator as appropriate.

If you are approached by a company offering to help you recover your money, you should proceed with caution. For most of Guavapay’s customers, there will be no benefit in involving a third party in making a claim.

If you have any questions about the liquidation process, please contact the Official Receiver using the contact details above.

All customers should remain alert to the possibility of fraud. If you are cold called by someone claiming to be from Guavapay, the liquidator or the FCA, please end the call and contact them directly. Find out more about protecting yourself from scams.