The FCA and Practitioner Panel joint survey is sent annually to a sample of the firms that we regulate. It gives firms an opportunity to provide their views on how we regulate the industry.
The survey is carried out on our behalf by Kantar Public, an independent social research organisation. Kantar sent the survey to a random sample of 12,000 firms.
How we will use the survey results
The survey has now closed. We will use the results of the survey to better understand the issues affecting all firms and help us improve how we work. The results are presented to the Practitioner Panel and our Board and will be published in the third quarter of 2018.
Our previous surveys
The results from last year’s survey showed that both the industry’s satisfaction with its relationship with the FCA and the industry’s rating of the FCA’s effectiveness have increased.
Last year’s survey highlighted key areas for improvement on transparency and predictability of regulation, better communications on EU withdrawal and improved perception of the quality of policy and technical staff. We are committed to addressing all these areas and further details can be found in our Mission and Business Plan. We will use the findings of this year’s survey to inform our future work.
In line with the Market Research Society Code of Conduct, Kantar Public will treat all survey responses in the strictest confidence and no personally identifiable information will be published or shared with the FCA or Practitioner Panel.
If you have any questions, please contact Jack Cole at Kantar Public on 0800 015 0302, or the FCA contact centre on 0300 500 0597.