Reference Case Number: FOI9829
Freedom of Information: Right to know request:
How many case file audits and/or phone call audits have been completed by the authority, between December 2021 and November 2022, within the Debt packager market and the not for profit advice sectors.
Can we please have this information broken down by industry and then by firms and the specific amount of files from each firm anonymised.
FCA response:
We can confirm that for the period covering December 2021 to November 2022, we reviewed 42 case files (including phone call recordings) within the debt packager market and not for profit debt advice sectors. These are split out as follows:
| Number of case file reviewed |
|---|---|
| Not for profit advice sector | 0 |
| Debt packager sector | 42 |
Within the debt packager sector, we reviewed case files from 5 firms, broken down as follows:
| Number of case file reviewed |
|---|---|
| Firm 1 | 8 |
| Firm 2 | 12 |
| Firm 3 | 6 |
| Firm 4 | 6 |
| Firm 5 | 10 |