Data on complaints against FCA staff - April 2021

FOI Release Date of Release:

Reference Case Number: FOI8152

Freedom of Information: Right to know request:

Complaints data for year 2020 as supplied in FOI7927 has added three new classifications of complaint: Staff conduct ' bias/bad faith; Staff conduct ' inappropriate; Staff conduct ' communication. Number of complaints in each category is 1, 1, 2.

Question

  1. Have these complaints been resolved? If yes, what was the outcome? (i.e. what action was taken against the FCA employee in each case);
  2. What level with in the FCA was the staff member/s concerned?

I would also like a copy of the FCA policy for handling and processing such external complaints made against staff and to know if this differs from internally raised complaints against FCA staff for conduct violations.

FCA response:

Refer to supporting documents below

Supporting document

FOI8152 response