Notify changes to individuals in a payment institution (PI) or e-money institution (EMI)

You must tell us if you change the person responsible for payment services in your payment or e-money institution.

We must make sure that anyone who is a director of your firm, or responsible for the management of your payments services or e-money services, is of good repute and has appropriate knowledge and experience.

You must tell us if:

  • there are new person(s) responsible for your payment and/or e-money services at your firm
  • there are changes to existing person(s) responsible for your payment and/or e-money services at your firm
  • you are removing a person(s) responsible for your payment and/or e-money services at your firm

How to notify us of changes

To add, change or remove details of an individual at either a PI or EMI, you should complete the relevant application on Connect.

If we think that adding the individual will have an adverse effect on your business, we’ll contact you.

To find out about the process under the Payment Services Regulations (PSRs) or Electronic Money Regulations 2011 (EMRs), please see Chapters 4 and 5 of Payment Services and Electronic Money – Our Approach

We have produced notes to help you when completing the following applications:

You can call us on 0300 500 0597 for queries on individual applications you’ve already submitted.