Read our Consumer Duty publications, including policy, guidance and speeches.
Good and poor practice
| Title | Date |
|---|---|
| Consumer understanding[4] | March 2026 |
| Complex exchange traded products[5] | January 2026 |
| Digital design in customers' online journeys[6] | July 2025 |
| Home and travel claims handling arrangements[7] | July 2025 |
| International payment pricing transparency[8] | May 2025 |
| Delivering good outcomes for customers in vulnerable circumstances[9] | March 2025 |
| Consumer support outcome[10] | March 2025 |
| Complaints and root cause analysis[11] | December 2024 |
| Board reports[12] | December 2024 |
| Price and value outcome[13] | September 2024 |
| Consumer Duty implementation[14] | February 2024 |
Key publications
Examples of the Duty in action
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