Read our Consumer Duty publications, including policy, guidance and speeches.
Good and poor practice
| Title | Date |
|---|---|
| Complex exchange traded products[4] | January 2026 |
| Digital design in customers' online journeys[5] | July 2025 |
| Home and travel claims handling arrangements[6] | July 2025 |
| International payment pricing transparency[7] | May 2025 |
| Delivering good outcomes for customers in vulnerable circumstances[8] | March 2025 |
| Consumer support outcome[9] | March 2025 |
| Complaints and root cause analysis[10] | December 2024 |
| Board reports[11] | December 2024 |
| Price and value outcome[12] | September 2024 |
| Consumer Duty implementation[13] | February 2024 |
Key publications
Examples of the Duty in action
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