Read our Consumer Duty publications, including policy, guidance and speeches.
Final rules and guidance
FG22/5: Final non-Handbook guidance for firms on the Consumer Duty (PDF)
Good and poor practice
| Title | Date |
|---|---|
| Complex exchange traded products | January 2026 |
| Digital design in customers' online journeys | July 2025 |
| Home and travel claims handling arrangements | July 2025 |
| International payment pricing transparency | May 2025 |
| Delivering good outcomes for customers in vulnerable circumstances | March 2025 |
| Consumer support outcome | March 2025 |
| Complaints and root cause analysis | December 2024 |
| Board reports | December 2024 |
| Price and value outcome | September 2024 |
| Consumer Duty implementation | February 2024 |
Key publications
Examples of the Duty in action
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