Consumer Duty publications and resources | FCA

Read our Consumer Duty publications, including policy, guidance and speeches.

Final rules and guidance

PS22/9: A new Consumer Duty

FG22/5: Final non-Handbook guidance for firms on the Consumer Duty (PDF)

Good and poor practice

Title	Date
Complex exchange traded products	January 2026
Digital design in customers' online journeys	July 2025
Home and travel claims handling arrangements	July 2025
International payment pricing transparency	May 2025
Delivering good outcomes for customers in vulnerable circumstances	March 2025
Consumer support outcome	March 2025
Complaints and root cause analysis	December 2024
Board reports	December 2024
Price and value outcome	September 2024
Consumer Duty implementation	February 2024

Key publications

Title	Date
Statement for firms working together to manufacture products or services (PDF)	December 2025
Consumer Duty requirements review: update	September 2025
Our Consumer Duty focus areas	September 2025
Consumer Duty review of requirements – feedback and next steps	March 2025
Review of firms' treatment of customers in vulnerable circumstances	March 2025
Consumer Duty: Findings from our review of fair value frameworks	May 2023

Examples of the Duty in action

Title	Date
Multi-firm review of customer outcomes delivered by smaller mutual life insurers	January 2026
Findings of our multi-firm review of life insurers’ bereavement claim process	November 2024
Payments Consumer Duty multi-firm review	October 2024
FCA update on cash savings	September 2024
Insurance multi-firm review of outcomes monitoring under the Consumer Duty	June 2024
Firms to recommence GAP insurance sales following FCA action	May 2024
FCA requests information from firms about delivery of their ongoing advice services and the Consumer Duty	February 2024

24/02/2026 : Information changed page refreshed to point to relevant resources.

05/12/2025 : System update No content change

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