Home (combined buildings and contents)
Contracts of insurance against loss or damage to both the structure and contents of domestic properties including cover against risks to the persons insured incurring liabilities to third parties arising out of injuries happening at home. For the purposes of the pilot, this excludes contents-only and buildings-only policies.
Key:
* - data for this firm primarily relates to specialist or high worth business
| Firm | Claims Frequency 2016 | Claims Frequency 2017 | Claims Acceptance Rate 2016 | Claims Acceptance Rate 2017 | Average Claim Pay-out 2016 | Average Claim Pay-out 2017 |
|---|---|---|---|---|---|---|
| Admiral Insurance (Gibraltar) Limited | 2.5% to 4.9% | 2.5% to 4.9% | 87.5% to 89.9% | 90% to 92.4% | £2,500 to £2,999 | £2,500 to £2,999 |
| Ageas Insurance Limited | 2.5% to 4.9% | 5% to 7.4% | 87.5% to 89.9% | 87.5% to 89.9% | £2,000 to £2,499 | £3,000 to £3,499 |
| Allianz Insurance plc | 5% to 7.4% | 5% to 7.4% | 87.5% to 89.9% | 90% to 92.4% | £2,500 to £2,999 | £3,500 to £3,999 |
| AmTrust | 2.5% to 4.9% | 87.5% to 89.9% | £1,500 to £1,999 | |||
| Aviva Insurance Limited | 2.5% to 4.9% | 2.5% to 4.9% | 90% to 92.4% | 95% to 97.4% | £3,000 to £3,499 | £4,000 to £4,499 |
| AXA Insurance UK Plc | 5% to 7.4% | 2.5% to 4.9% | 80% to 84.9% | 90% to 92.4% | £2,500 to £2,999 | £3,500 to £3,999 |
| Axis Capital/ Novae Syndicates Limited | Below 2.5% | 2.5% to 4.9% | 92.5% to 94.9% | 85% to 87.4% | £4,000 to £4,999 | £1,000 to £1,499 |
| Canopius Managing Agents Limited | 7.5% to 9.9% | 2.5% to 4.9% | 85% to 87.4% | 87.5% to 89.9% | £2,500 to £2,999 | £3,000 to £3,499 |
| Chubb European Group Limited * | 20% to 25% | 17.5% to 19.9% | 97.5 to 100% | 97.5 to 100% | £10,000 to £14,999 | £17,500 to £17,999 |
| CIS General Insurance Limited | 2.5% to 4.9% | 5% to 7.4% | 80% to 84.9% | 90% to 92.4% | £2,000 to £2,499 | £2,500 to £2,999 |
| Cornish Mutual Assurance Company Limited | 7.5% to 9.9% | 7.5% to 9.9% | 95% to 97.5% | 95% to 97.4% | £1,000 to £1,499 | £2,500 to £2,999 |
| Covea Insurance plc | 2.5% to 4.9% | 2.5% to 4.9% | 85% to 87.4% | 90% to 92.4% | £3,000 to £3,499 | £3,500 to £3,999 |
| UK Insurance Ltd (UKI) | 5% to 7.4% | 5% to 7.4% | 95% to 97.5% | 95% to 97.4% | £2,000 to £2,499 | £2,500 to £2,999 |
| Ecclesiastical Insurance Office Plc | 7.5% to 9.9% | 7.5% to 9.9% | 92.5% to 94.9% | 90% to 92.4% | £3,000 to £3,499 | £6,000 to £6,499 |
| esure Insurance Limited | 2.5% to 4.9% | 2.5% to 4.9% | 87.5% to 89.9% | 92.5% to 94.9% | £1,000 to £1,499 | £3,000 to £3,499 |
| Great Lakes Insurance SE | 7.5% to 9.9% | 85% to 87.4% | £2,000 to £2,499 | |||
| Gresham Insurance Company Limited | 2.5% to 4.9% | 5% to 7.4% | 92.5% to 94.9% | 92.5% to 94.9% | £3,000 to £3,499 | £3,500 to £3,999 |
| Hiscox Insurance Company Limited * | 5% to 7.4% | 5% to 7.4% | 97.5 to 100% | 97.5 to 100% | £10,000 to £14,999 | £8,000 to £8,499 |
| Hiscox Syndicates Limited * | 5% to 7.4% | 10% to 12.4% | 97.5 to 100% | 97.5 to 100% | £70,000 to £75,000 | £5,000 to £5,999 |
| Legal and General Insurance Limited | 5% to 7.4% | 2.5% to 4.9% | 85% to 87.4% | 85% to 87.4% | £1,000 to £1,499 | £2,000 to £2,499 |
| Liberty Insurance Limited | 5% to 7.4% | 5% to 7.4% | 97.5 to 100% | 97.5 to 100% | £2,000 to £2,499 | £3,500 to £3,999 |
| Liverpool Victoria Insurance Company Limited | 5% to 7.4% | 5% to 7.4% | 80% to 84.9% | 92.5% to 94.9% | £3,000 to £3,499 | £4,000 to £4,499 |
| Lloyds Bank General Insurance Limited | 2.5% to 4.9% | 5% to 7.4% | 90% to 92.4% | 92.5% to 94.9% | £3,500 to £3,999 | £3,000 to £3,499 |
| Methodist Insurance Plc | 10% to 12.4% | 87.5% to 89.9% | £2,000 to £2,499 | |||
| MS Amlin Underwriting Limited | 2.5% to 4.9% | 5% to 7.4% | 90% to 92.4% | 90% to 92.4% | £4,000 to £4,999 | £3,000 to £3,499 |
| Royal & Sun Alliance Insurance Plc | 5% to 7.4% | 2.5% to 4.9% | 97.5 to 100% | 97.5 to 100% | £1,000 to £1,499 | £1,000 to £1,499 |
| Acromas Insurance Company Ltd | 0% to 2.4% | 97.5 to 100% | £2,000 to £2,499 | |||
| St Andrew's Insurance Plc | 2.5% to 4.9% | 2.5% to 4.9% | 87.5% to 89.9% | 92.5% to 94.9% | £5,000 to £5,999 | £6,500 to £6,999 |
| Tesco Underwriting Limited | 5% to 7.4% | 2.5% to 4.9% | 90% to 92.4% | 90% to 92.4% | £1,000 to £1,499 | £1,500 to £1,999 |
| The National Farmers' Union Mutual Insurance Society Limited | 7.5% to 9.9% | 5% to 7.4% | 95% to 97.5% | 95% to 97.4% | £5,000 to £5,999 | £6,500 to £6,999 |
| The Salvation Army General Insurance Corporation Ltd | 5% to 7.4% | 5% to 7.4% | 95% to 97.5% | 97.5 to 100% | £3,500 to £3,999 | £2,000 to £2,499 |
| UIA (Insurance) Limited | 5% to 7.4% | 75% to 79.9% | £1,500 to £1,999 | |||
| XL Catlin Services SE | 2.5% to 4.9% | 92.5% to 94.9% | £1,500 to £1,999 | |||
| Zenith Insurance plc | 5% to 7.4% | 5% to 7.4% | 75% to 79.9% | 87.5% to 89.9% | £2,500 to £2,999 | £3,500 to £3,999 |
| Zurich Insurance PLC | 2.5% to 4.9% | 2.5% to 4.9% | 90% to 92.4% | 95% to 97.4% | £2,000 to £2,499 | £3,500 to £3,999 |
| Qmetric Group Limited | 2.5% to 4.9% | 85% to 87.4% | £2,500 to £2,999 |