| M&S Bank |
Scammers are criminals who use a range of techniques to find and use information about their victims. We work alongside others in the industry to identify and address the ever-changing techniques used by fraudsters and to protect our customers. |
https://bank.marksandspencer.com/security/useful-information/ |
| TSB |
Fraud is a crime. It is the fastest growing crime in the UK, with the proceeds impacting individuals and local communities in the UK and abroad. Fraud is not a victimless crime – it’s a tool of organised gangs, who use the funds that they steal to bring drugs, violence and other crimes to our streets. Tackling fraud is not only a financial imperative, it’s a moral one. And that’s why TSB is committed to making a difference. |
https://www.tsb.co.uk/fraud-prevention-centre/how-we-protect-you/ |
| Starling Bank |
We want to protect and educate our customers – the more power they have, the less power fraudsters have. We work hard to combat fraud, and our team works 24/7. We make a point of contacting those affected by financial crime within 24hrs, ensuring they are always up to date. Starling builds smart money-management tools to help our customers feel more in control of their finances and more engaged with managing their bank account – this empowerment is a big part of helping them stay safe. That’s why we have been voted Best British Bank twice and are a Which? Recommended Provider. |
https://www.starlingbank.com/mobile-banking-security/fraud/banking-fraud-control-comparison-data/ |
| Smile |
We are committed to provide fraud protection and prevention for our customers and to continue to educate them and raise awareness of the kinds of scams and frauds that they may be targeted with. Providing support to customers who have fallen victim to fraudsters is of paramount importance to us and we will continue to work with the wider industry on initiatives such as The Banking Protocol and Contingent Reimbursement Model, as we strive to do as much as we can to help our affected customers. |
https://www.smile.co.uk/global/security |
| Santander |
Our priority is to protect you from falling victim to fraud or a scam. Our Fraud Team is both passionate and dedicated to keeping you safe. We’re the first bank to implement the use of effective scam awareness messages when making payments using Online Banking. We’ll continue to be a safe place for you to keep your money as we continue to develop new ways to protect you from fraud. |
https://www.santander.co.uk/personal/support/fraud-and-security/our-approach-to-fraud-prevention |
| Royal Bank Of Scotland |
Fraud and scam prevention, detection, and remediation is at the heart of what we do, and we are investing more time and money than ever before to educate and protect you and your money. If you are ever concerned about fraud or scams, you can contact our dedicated fraud and scams teams by calling us on the number on the back of your bank card. Tackling the challenge of fraud is something we know we cannot do alone. We are continually working with our customers, law enforcement, and other industry banks to stay one step ahead of the criminals. |
https://personal.rbs.co.uk/personal/fraud-and-security/fraud-control-data.html |
| Natwest |
Fraud and scam prevention, detection, and remediation is at the heart of what we do, and we are investing more time and money than ever before to educate and protect you and your money. If you are ever concerned about fraud or scams, you can contact our dedicated fraud and scams teams by calling us on the number on the back of your bank card. Tackling the challenge of fraud is something we know we cannot do alone. We are continually working with our customers, law enforcement, and other industry banks to stay one step ahead of the criminals. |
https://personal.natwest.com/personal/fraud-and-security/fraud-control-data.html |
| Nationwide Building Society |
Keeping our members money safe and secure is one of the most critical promises we make. We continually seek to minimise fraud by; • Maintaining the balance between security and fast and reliable access. • Using a range of key controls, including round the clock monitoring of transactions and activity, sometimes blocking or suspending transactions and contacting our members to confirm activity. |
|
| Metro Bank |
Our aim is to find the right balance between working to prevent fraud and still giving our customers a brilliant banking experience. We are committed to doing all we can to protect everyone who banks with us, as well as providing useful tools and advice to help them protect themselves. Our proactive and holistic approach to keeping our accounts safe and reliable has earned us a number of awards: • #1 for Personal Current Accounts in the Competition and Market Authority’s (CMA) Service Quality Survey • #2 for Business Current Accounts in the CMA Service Quality Survey • Current Account rated Five Stars, Moneyfacts Annual Star Rating for PCAs 2019 • Business Bank Account of the Year, British Small Business Awards 2018 • Best All Round Personal Finance Provider, Moneynet Personal Finance Awards 2019 • Best Current Account Provider for Branch Service, Moneywise Customer Service Awards |
|
| Lloyds Bank |
Helping keep our customers’ money safe is a top priority and we have sophisticated, multi-layered defences to help protect our customers from criminals. We continually strengthening our defences using new technology, analysing data in real-time to stop fraud happening in the first place. If we do spot suspicious activity on a customer’s account, we will contact them immediately. In addition, we have dedicated resources online, printed material available in our branches and all our colleagues in branch and over the phone are trained to be able to assist our customers with any fraud prevention related questions. |
https://www.lloydsbank.com/help-guidance/protecting-yourself-from-fraud/bank-safely-how-we-protect-you.asp |
| Bank Of Ireland |
We are the Partnership Bank. We provide simple, flexible, financial services to UK customers both directly and through partnerships with well-known UK brands. Technology is making it quicker and easier to stay on top of your finances wherever and whenever you want. As more of our customers choose to use new ways of banking such as phone, tablet or computer, we’re committed to keeping their accounts and information secure. |
https://www.bankofirelanduk.com/help-and-support/security-zone/ |
| Investec |
Investec is dedicated to delivering exceptional client experience, and protecting you from fraud is an integral part of this. Our team of fraud experts work with various systems and technology to help protect clients from becoming victims of fraud. We will help you understand and identify fraud threats and learn how to protect yourself from becoming a victim. If we believe you may have become a victim of fraud we will act immediately to protect your account, and contact you at the earliest opportunity to help you. |
https://www.investec.com/en_gb/legal/know-fraud/data-transparency-fraud-prevention.html |
| HSBC Bank |
Fraudsters are criminals and can pretend to be someone they are not – like HSBC or the Police – to find out information about their victims. You should always make sure that the person you are talking to is who they think they are. We will never ask you for your security information like your digital or physical secure key codes. When we contact you about fraud, we will use email, phone calls and text messages and if you aren’t sure, contact us. We will continue to work alongside others in the industry to best protect our customers against this ever-changing threat. |
https://www.hsbc.co.uk/help/security-centre/ |
| Halifax |
Helping keep our customers’ money safe is a top priority and we have sophisticated, multi-layered defences to help protect our customers from criminals. We continually strengthening our defences using new technology, analysing data in real-time to stop fraud happening in the first place. If we do spot suspicious activity on a customer’s account, we will contact them immediately. In addition, we have dedicated resources online, printed material available in our branches and all our colleagues in branch and over the phone are trained to be able to assist our customers with any fraud prevention related questions. |
https://www.halifax.co.uk/aboutonline/security/protecting-yourself-from-fraud/bank-safely-how-we-protect-you/ |
| First Direct |
Fraudsters are criminals and can pretend to be someone they are not – like first direct or the Police – to find out information about their victims. You should always make sure that the person you are talking to is who you think they are. We will never ask you for security information like your digital or physical secure key codes. When we contact you about fraud, we will use email, phone calls and text messages and if you aren’t sure, contact us. We will continue to work alongside others in the industry to best protect our customers against this ever-changing threat. |
https://www.firstdirect.com/help/security-centre/ways-we-keep-you-safe/fraud-prevention/ |
| Danske Bank |
The fight against fraud is an ever-evolving landscape. We continue to invest in our people and our platforms to ensure that we are at the forefront of this battle. We have a responsibility to the society that we serve to ensure that we remain a safe and secure place to bank and we take this responsibility very seriously. We continually improve our prevention and detection capabilities and keep our customers informed so that they can keep their personal and sensitive financial information safe and secure. Items such as PINs, passwords, and one-time passwords can be the keys to your bank account, so you should treat these with care and NEVER share them with another person, not even if they claim to be from the Bank or another seemingly legitimate organisation. |
https://danskebank.co.uk/personal/fraud-prevention |
| Co-Operative Financial Services |
We are committed to provide fraud protection and prevention for our customers and to continue to educate them and raise awareness of the kinds of scams and frauds that they may be targeted with. Providing support to customers who have fallen victim to fraudsters is of paramount importance to us and we will continue to work with the wider industry on initiatives such as The Banking Protocol and Contingent Reimbursement Model, as we strive to do as much as we can to help our affected customers. |
https://www.co-operativebank.co.uk/global/security |
| Clydesdale & Yorkshire Bank |
Clydesdale, Yorkshire Banks and Virgin Money dedicates substantial resources to protect customers from financial & data loss as a result of fraud. Our controls apply to all products and are constantly evolving in line with the fraud risks faced by our customers we aim to prevent and detect fraud whilst allowing customers to open and operate accounts without unnecessary friction. Educating customers through industry initiatives, in all channels including our Branch, Store & Lounge network and providing bespoke support and aftercare as required enable customers to also protect themselves against fraud and scams. |
|
| Barclays |
Customer - We will protect our customers from fraud, to make it as easy as possible to use our services and when needed, to keep our customers fully informed. We have dedicated teams that are accessible 24/7 should customers need advice or help. We will get customers back up and running as quickly as possible. Fraud Prevention - We will deliver flexible world-class fraud capabilities to prevent fraud. We will use the latest fraud technology to deliver the right outcomes. OUR AMBITION - SHIELDING OUR CUSTOMERS & PROTECTING THEIR ASSETS FROM FRAUDSTERS. |
https://www.barclays.co.uk/digisafe/ |
| Bank of Scotland |
Helping keep our customers’ money safe is a top priority and we have sophisticated, multi-layered defences to help protect our customers from criminals. We continually strengthening our defences using new technology, analysing data in real-time to stop fraud happening in the first place. If we do spot suspicious activity on a customer’s account, we will contact them immediately. In addition, we have dedicated resources online, printed material available in our branches and all our colleagues in branch and over the phone are trained to be able to assist our customers with any fraud prevention related questions. |
https://www.bankofscotland.co.uk/securityandprivacy/protecting-yourself-from-fraud/bank-safely-how-we-protect-you.html |
| Ulster Bank |
Fraud and scam prevention, detection, and remediation is at the heart of what we do, and we are investing more time and money than ever before to educate and protect you and your money. If you are ever concerned about fraud or scams, you can contact our dedicated fraud and scams teams by calling us on the number on the back of your bank card. Tackling the challenge of fraud is something we know we cannot do alone. We are continually working with our customers, law enforcement, and other industry banks to stay one step ahead of the criminals. |
https://digital.ulsterbank.co.uk/personal/security-centre/reporting-fraud.html |
