6. Industry initiatives/ collaboration

Bank Response URL
M&S Bank • We are members of UK Finance and take an active part in all industry fraud initiatives. • We are members of CIFAS – The UK Fraud Prevention Service. • We have signed up to the Take Five Voluntary to provide our customers with up to date advice on fraud prevention. • We share fraud intelligence with UK Finance and Law Enforcement to protect our customers • We are a participant of the Banking Protocol which can help our customers if they are targeted by fraudsters and rouge traders. • We are pleased to be among the first banks to sign up to the Contingent Reimbursement Model Code as part of our commitment to protecting our customers from fraud. https://bank.marksandspencer.com/security/useful-information/
TSB • We are members of UK Finance and have signed up to the Take Five Voluntary Code providing our customers with up to date advice on fraud prevention. • We are members of CIFAS – The UK Fraud Prevention Service • We regularly share intelligence to protect our customers, both with other banks, law enforcement and government agencies are able quickly recover fraudulent funds for our customers. • We are an active participant of the Banking Protocol • We are committed to the successful implementation confirmation of payee • We contribute to the funding of the DCPCU • We’ve supported the Metropolitan Police Service and Thames Valley Police with funding to target known fraudsters, as well as devising new, innovative, ways to fight this crime. • We’ve purchased equipment for the fraud team at Hertfordshire Constabulary – supporting them with the tools they need to identify, arrest and prosecute fraudsters. And we support numerous other police forces across the UK with training and intelligence sharing. • We also partner with the independent charity Crimestoppers to help us reach out to new communities and ensure that together we are keeping them safe. https://www.tsb.co.uk/fraud-prevention-centre/how-we-protect-you/
Starling Bank Here are the initiatives and collaborations we’re members of: • UK Finance - we take an active part in all Industry Fraud initiatives • CIFAS, the UK’s largest cross-sector fraud-sharing platform • FinTech Financial Crime Exchange, a network of FinTechs who collaborate on best practices in financial crime risk management • SIRA, a comprehensive fraud prevention and detection database. We collaborate with: • law enforcement bodies • the TakeFive initiative • other financial institutions, sharing intelligence with the rest of the industry to protect customers • the Confirmation of Payee initiative, a tool that will help further protect customers from Authorised Push Payment scams. We help to fund:• the Dedicated Card and Payment Crime Unit (via membership of other bodies)We are a signatory of or have committed to: • the APP Scams Voluntary Code - which commits us to combatting and responding to APP scams https://www.starlingbank.com/mobile-banking-security/fraud/banking-fraud-control-comparison-data/
Smile • We are members of UK Finance and take an active part in all Industry Fraud initiatives • We are members of CIFAS – The UK Fraud Prevention Service • We contribute to the funding of the DCPCU • We share fraud intelligence to protect our customers • We have signed up to the Take Five Voluntary Code to provide our customers with up to date advice on fraud prevention. • We are a participant of the Banking Protocol which helps our customers from being targeted by fraudsters and rouge traders. • We work with other banks to quickly recover fraudulent funds for our customers. • We are a signatory of the Continuous Reimbursement Model voluntary code. • We have implemented confirmation of payee. https://www.smile.co.uk/global/security
Santander We’re involved in a number of initiatives to fight fraud with other financial providers and agencies. • We’re members of UK Finance and take an active part in industry fraud initiatives like Take Five, share intelligence to protect our customers and work with other banks to quickly recover stolen funds. • We also help fund the Dedicated Card and Payment Crime Unit (DCPCU), a police unit formed as a partnership between the City of London Police, the Metropolitan Police Service, the UK banking industry trade association UK Finance and the Home Office. • By being part of the Banking Protocol initiative between the police, banking institutions and trading standards, we’ve trained our branch staff to help identify if a customer is about to fall victim to a scam. • We’re a member of Cifas, the UK’s fraud prevention service, and work with them to protect our customers and reduce instances of fraud and financial crime. • We’ve signed up to a voluntary code from the Lending Standards Board to protect customers from authorised push payment scams. As well as agreeing in some circumstances to reimburse victims of these type of scams, we hope to reduce the number of scams as we promise to protect customers with procedures to detect, prevent and respond to the scams, and take more measures to prevent accounts being used to launder the proceeds. https://www.santander.co.uk/personal/support/fraud-and-security/our-approach-to-fraud-prevention
Royal Bank Of Scotland • We are one of 7 funding founders and signatories of the industry initiative, the Voluntary APP Scam Code. The Code aims to provide greater protection to customers from scams through customer education, doing more to prevent these scams and by committing to reimburse customers in certain circumstances. • We actively work with other payment service providers, industry bodies, law enforcement, payment schemes, and regulators to tackle fraud and scams. We also work with these organisations to share intelligence in criminal investigations. • We cooperate with national police forces using the Banking Protocol to protect customers. It provides support from police forces to those who have been targeted by fraudsters. It is currently used in branch and we are looking to introduce it to our telephony service. • We adhere to industry Best Practice Standards which were introduced in January 2017 and provided a framework for banks to manage APP scams, and rapidly share intelligence regarding beneficiary mule accounts. • We contribute funding and support to the Dedicated Card and Payment Crime Unit– a unique law enforcement unit which disrupts organised financial fraud. • We plan to introduce Confirmation of Payee in 2020 to help clarify who is receiving the money from payments you make. https://personal.rbs.co.uk/personal/fraud-and-security/fraud-control-data.html
Natwest • We are one of 7 funding founders and signatories of the industry initiative, the Voluntary APP Scam Code. The Code aims to provide greater protection to customers from scams through customer education, doing more to prevent these scams and by committing to reimburse customers in certain circumstances. • We actively work with other payment service providers, industry bodies, law enforcement, payment schemes, and regulators to tackle fraud and scams. We also work with these organisations to share intelligence in criminal investigations. • We cooperate with national police forces using the Banking Protocol to protect customers. It provides support from police forces to those who have been targeted by fraudsters. It is currently used in branch and we are looking to introduce it to our telephony service. • We adhere to industry Best Practice Standards which were introduced in January 2017 and provided a framework for banks to manage APP scams, and rapidly share intelligence regarding beneficiary mule accounts. • We contribute funding and support to the Dedicated Card and Payment Crime Unit– a unique law enforcement unit which disrupts organised financial fraud. • We plan to introduce Confirmation of Payee in 2020 to help clarify who is receiving the money from payments you make. https://personal.natwest.com/personal/fraud-and-security/fraud-control-data.html
Nationwide Building Society • We attend Industry forums and meetings with key bodies that help prevent fraud, including UK Finance, The Financial Conduct Authority (FCA) and other financial institutions. • We are a member of CIFAS, sharing information with other financial providers in the fight against fraud. • Proud industry campaign supporters of;- Take Five - providing simple and easy to follow fraud prevention advice- Financial Conduct Authority (FCA) Scam Smart. • We actively participate in a scheme called the Banking Protocol, where we alert law enforcement to cases where we believe a member may be the victim of a scam, or in danger from financial abuse, aiming to ensure members receive additional protection, support and are safeguarded against becoming the victim, or repeat victim of a fraud or scam.• We have signed up to a voluntary industry code, the Contingent Reimbursement Model (CRM), setting out rules and guidance for the UK banking industry to help prevent customers falling victim to scams and ensure fair and transparent treatment and outcomes for those that have unfortunately lost money. • We communicate with other financial institutions and via established industry mechanisms, maximise recovery of fraudulently transferred funds for our members, or for the customers of other financial institutions.
Metro Bank • We are a founding member of the Authorised Push Payment (APP) Scams Voluntary code, which commits us to detecting, preventing and responding to APP scams. • We are members of UK Finance and take an active role in all fraud prevention plans. • We are members of CIFAS and other fraud bureaus. • We contribute to the funding of the Dedicated Card and Payment Crime Unit. The DCPCU is a national police unit formed between the City of London Police, the Metropolitan Police Service, UK Finance and the Home Office. • We share fraud intelligence with the rest of the banking industry and law enforcement to protect our customers. • We’re an active member and supporter of the Take 5 campaign, which offers free advice to help everyone protect themselves. • We are part of the Banking Protocol, which identifies customers who may be more vulnerable from being targeted by fraudsters, and intervenes. • We work with other banks to quickly recover stolen funds for our customers.
Lloyds Bank We are members of UK Finance and take an active part in all Industry fraud & financial crime initiatives. • We are active members of CIFAS. • We contribute to the funding of the Dedicated Card and Payment Crime Unit (DCPCU) who work to identify and target the organised criminal gangs. • We share fraud intelligence to protect our customers, working with the National Crime Agency and other law enforcement and intelligence agencies. • We have signed up to the Take Five Voluntary Code to provide our customers with up to date advice. • We champion and participate in the Banking Protocol. • We collaborate with other banks to quickly recover fraudulent funds for our customers and have signed up to Contingent Reimbursement Model (CRM), which sets out the circumstances when payment service providers are responsible for reimbursing APP scam victims. • We are signed up to implement confirmation of payee. • We have partnered with City of London Police, investing £1.5 million in the force’s Economic Crime Directorate. • We have partnered with Trading Standards to support their Friends Against Scams campaign. • We work in collaboration with the Regulator and ICO to ensure a collective response to fraud & financial crime. https://www.lloydsbank.com/help-guidance/protecting-yourself-from-fraud/bank-safely-how-we-protect-you.asp
Bank Of Ireland • We are members of UK Finance and take an active part in all Industry Fraud initiatives • We are members of CIFAS – The UK Fraud Prevention Service • We contribute to the funding of the DCPCU. The DCPCU is a national police unit formed between the City of London Police, the Metropolitan Police Service, UK Finance and the Home Office. • We share fraud intelligence with the rest of the banking industry and law enforcement to protect our customers. • We support the Take Five Campaign to provide our customers with up to date advice on fraud prevention. • We are a participant of the Banking Protocol which helps our customers from being targeted by fraudsters and rouge traders. • We work with other banks to quickly recover fraudulent funds for our customers. https://www.bankofirelanduk.com/help-and-support/security-zone/
Investec Investec is committed to protecting our staff and clients, in line with industry standards. To do this, we: • Are members of UK Finance and take an active part in several Industry Fraud initiatives. • Are members of CIFAS – The UK Fraud Prevention Service. • Contribute to the funding of the City of London Police’s Dedicated Card and Payment Crime Unit (DCPCU). In return, they share information about current threats and related law enforcement action. • Share fraud intelligence with other firms to protect our customers. • Benchmark ourselves against other banks to ensure our controls meet industry standards. • Have implemented the Authorised Push Payment (APP) Fraud industry best practice standards. This means that if you are a victim of a scam, we will cooperate with other banks to recover funds where possible. • Attend industry conferences to maintain fraud knowledge, maintain awareness of horizon fraud threats and new technologies to help protect against them. https://www.investec.com/en_gb/legal/know-fraud/data-transparency-fraud-prevention.html
HSBC Bank • We are members of UK Finance and take an active part in Industry Fraud initiatives. • We are members of CIFAS – The UK Fraud Prevention Service. • We contribute to the funding of the Dedicated Card and Payment Crime Unit who focus on card, cheque and payment fraud crimes. • We share fraud intelligence with UK Finance and Law Enforcement to protect our customers. • We have signed up to Take Five to provide our customers with up to date advice on fraud prevention. • We are a participant of the Banking Protocol which helps to prevent our customers falling victim to fraudsters and rogue traders by working with Law Enforcement. • We work with other banks to quickly recover fraudulent money for our customers. • We are pleased to be among the first banks to sign up to the Contingent Reimbursement Model Code as part of our commitment to protecting our customers from fraud. • We are a founder sponsor of Get Safe Online providing our customers with advice on how to protect yourself against fraud and identity theft. • We are members of the National Fraud Database. https://www.hsbc.co.uk/help/security-centre/
Halifax We are members of UK Finance and take an active part in all Industry fraud & financial crime initiatives. • We are active members of CIFAS. • We contribute to the funding of the Dedicated Card and Payment Crime Unit (DCPCU) who work to identify and target the organised criminal gangs. • We share fraud intelligence to protect our customers, working with the National Crime Agency and other law enforcement and intelligence agencies. • We have signed up to the Take Five Voluntary Code to provide our customers with up to date advice. • We champion and participate in the Banking Protocol.• We collaborate with other banks to quickly recover fraudulent funds for our customers and have signed up to Contingent Reimbursement Model (CRM), which sets out the circumstances when payment service providers are responsible for reimbursing APP scam victims. • We are signed up to implement confirmation of payee. • We have partnered with City of London Police, investing £1.5 million in the force’s Economic Crime Directorate. • We have partnered with Trading Standards to support their Friends Against Scams campaign. • We work in collaboration with the Regulator and ICO to ensure a collective response to fraud & financial crime. https://www.firstdirect.com/help/security-centre/ways-we-keep-you-safe/fraud-prevention/
First Direct • We are members of UK Finance and take an active part in Industry Fraud initiatives. • We are members of CIFAS – The UK Fraud Prevention Service. • We contribute to the funding of the Dedicated Card and Payment Crime Unit who focus on card, cheque and payment fraud crimes. • We share fraud intelligence with UK Finance and Law Enforcement to protect our customers. • We have signed up to Take Five to provide our customers with up to date advice on fraud prevention. • We are a participant of the Banking Protocol which helps to prevent our customers falling victim to fraudsters and rogue traders by working with Law Enforcement. • We work with other banks to quickly recover fraudulent money for our customers. • We are pleased to be among the first banks to sign up to the Contingent Reimbursement Model Code as part of our commitment to protecting our customers from fraud. • We are a founder sponsor of Get Safe Online providing our customers with advice on how to protect yourself against fraud and identity theft. • We are members of the National Fraud Database. https://www.firstdirect.com/help/security-centre/ways-we-keep-you-safe/fraud-prevention/
Danske Bank • We are members of UK Finance and take an active part in all Industry Fraud initiatives, for example Take Five • We are members of CIFAS – The UK Fraud Prevention Service • We are members of ScamwiseNI. A partnership with over 30 Northern Ireland organisations involved in informing local communities about the risks of scams and the range of scams that exist • We share fraud intelligence with relevant agencies to help protect our customers • We are a participant of the Banking Protocol which helps our customers from being targeted by fraudsters and rogue traders. • We work with other banks to quickly recover fraudulent funds for our customers using industry recognised best practice standards. • We subscribe to the Mule Insights Tactical Solution (MITS) and provide data to and extract data from this system in an effort to reduce the number of mule accounts in the UK. • We collaborate with local & national law enforcement agencies throughout their investigations. • We contribute to the funding of the Dedicated Card and Payment Crime Unit • We have a network of contacts amongst peers in other financial institutions across the UK. https://danskebank.co.uk/personal/fraud-prevention
Co-Operative Financial Services • We are members of UK Finance and take an active part in all Industry Fraud initiatives. • We are members of CIFAS – The UK Fraud Prevention Service. • We contribute to the funding of the DCPCU• We share fraud intelligence to protect our customers. • We have signed up to the Take Five Voluntary Code to provide our customers with up to date advice on fraud prevention. • We are a participant of the Banking Protocol which helps our customers from being targeted by fraudsters and rouge traders. • We work with other banks to quickly recover fraudulent funds for our customers. • We are a signatory of the Continuous Reimbursement Model voluntary code. • We have implemented confirmation of payee. https://www.co-operativebank.co.uk/global/security
Clydesdale & Yorkshire Bank We are active members and work with the following industry bodies to share data, intelligence and drive initiatives to detect and prevent fraud: • UK Finance • CIFAS –to detect and prevent fraud • Mortgage Fraud forums • We contribute to the funding and work in tandem with DCPCU.• We share fraud intelligence to protect our customers formally and informally with peer banks and work together to recover funds where our customers are victims of fraud • Take Five Voluntary code to provide our customers with up to date advice on fraud prevention. • We are a participant of the Banking Protocol which helps our customers from being targeted by fraudsters and rouge traders.
Barclays • We contribute to the funding of the DCPCU (Dedicated Card and Payment Crime Unit). This is a unique proactive police unit fully sponsored by the cards and banking industries, with an ongoing brief to investigate, target and, where appropriate, arrest and seek successful prosecution of offenders responsible for card, cheque and payment fraud crimes. • We are members of UK Finance and take an active part in all Industry Fraud initiatives. • We are members of CIFAS and National Hunter - CIFAS (Credit Industry Fraud Avoidance System) is a widely used non-profit association which represents both the private and public sectors and is specialised in the prevention of fraud. Membership to CIFAS is open to any organisation that has the ability to identify fraud and share fraud data with other members through the use of the CIFAS National Database. To find out more, visit CIFAS.org.uk. Hunter is a tool we use that is able to provide accurate fraud protection for both the business and customer, aiding in the prevention of deception and Identify theft. For more information, visit nhunter.co.uk. • We share fraud intelligence with law enforcement and other organisations, to protect you and your account. • We have signed up to the Take Five Voluntary to provide you with up to date advice on fraud prevention. • We are a participant of the Banking Protocol which helps you from being targeted by fraudsters and rouge traders. The Banking Protocol enables bank branch staff to contact police if they suspect you are in the process of being scammed, with an immediate priority response to the branch. • We work with other banks to quickly recover fraudulent funds for you. • Signed up to CRM - Contingent Reimbursement Model brought changes in May 2019 in how bank dealt with the victims of scams. Barclays were one of the founding banks of the Contingent Reimbursement Model. As part of this we contribute to a centralised pot which helps victims of fraud across all banks. • We collaborate with Victim Support to offer support, counsell https://www.barclays.co.uk/digisafe/
Bank of Scotland We are members of UK Finance and take an active part in all Industry fraud & financial crime initiatives. • We are active members of CIFAS. • We contribute to the funding of the Dedicated Card and Payment Crime Unit (DCPCU) who work to identify and target the organised criminal gangs. • We share fraud intelligence to protect our customers, working with the National Crime Agency and other law enforcement and intelligence agencies. • We have signed up to the Take Five Voluntary Code to provide our customers with up to date advice. • We champion and participate in the Banking Protocol. • We collaborate with other banks to quickly recover fraudulent funds for our customers and have signed up to Contingent Reimbursement Model (CRM), which sets out the circumstances when payment service providers are responsible for reimbursing APP scam victims.• We are signed up to implement confirmation of payee. • We have partnered with City of London Police, investing £1.5 million in the force’s Economic Crime Directorate.? We have partnered with Trading Standards to support their Friends Against Scams campaign. • We work in collaboration with the Regulator and ICO to ensure a collective response to fraud & financial crime. https://www.bankofscotland.co.uk/securityandprivacy/protecting-yourself-from-fraud/bank-safely-how-we-protect-you.html
Ulster Bank • We are one of 7 funding founders and signatories of the industry initiative, the Voluntary APP Scam Code. The Code aims to provide greater protection to customers from scams through customer education, doing more to prevent these scams and by committing to reimburse customers in certain circumstances. • We actively work with other payment service providers, industry bodies, law enforcement, payment schemes, and regulators to tackle fraud and scams. We also work with these organisations to share intelligence in criminal investigations. • We cooperate with national police forces using the Banking Protocol to protect customers. It provides support from police forces to those who have been targeted by fraudsters. It is currently used in branch and we are looking to introduce it to our telephony service. • We adhere to industry Best Practice Standards which were introduced in January 2017 and provided a framework for banks to manage APP scams, and rapidly share intelligence regarding beneficiary mule accounts. • We contribute funding and support to the Dedicated Card and Payment Crime Unit– a unique law enforcement unit which disrupts organised financial fraud. • We plan to introduce Confirmation of Payee in 2020 to help clarify who is receiving the money from payments you make. https://digital.ulsterbank.co.uk/personal/security-centre/reporting-fraud.html