| Bank | Response | URL |
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| Bank Of Ireland | We reach our customers in several ways Online & Social Media A wide range of Security and Fraud information is available within our Security Zone area on Bank of Ireland UK website. It’s specifically designed to highlight current scams and types of fraud along with measures you can take to help protect yourself. We have Top Tips and Fraud Alerts on a range of topics including Data Breaches, Phishing, Money Mules, Boiler Room Scams, and CEO fraud. We are supporters of the national Take Five campaign that offers straight forward and impartial advice to help everyone to protect themselves from preventable financial fraud. Educational content is sent within statement emails and our members are provided with fraud prompts on the Internet Bank and Banking App. We regularly post on the Social media platforms material concerning fraud. We also provide general guidance on How to Protect Yourself Online with information about Anti-virus software, operating systems, browsers and firewalls. Our ATMs carry fraud warnings particularly to guard against prying eyes when entering a PIN. Branch All our branches have fraud education material available and staff are trained to ask the right questions to help detect scams when processing payments. Branch colleagues are trained to identify fraud and victims of fraud, and provide bespoke advice including invocation of the Banking protocol. There are frequent communications delivered to branch colleagues raising the awareness of fraud and scams. All Bank of Ireland UK colleagues have to complete annual mandatory training which covers a broad spectrum of fraud education. |
https://www.bankofirelanduk.com/help-and-support/security-zone/NEW_PAGE |
| Bank of Scotland | Education and Awareness is undertaken across a number of mediums for both our customers and colleagues. Relating this to the latest fraud Modus Operandi [MO] is seen as vitally important by Lloyds Banking Group, to help protect customers from falling victim to fraud. BoS is also a signatory to the Take Five Charter and adheres to the minimum standards. All customer facing colleagues complete annual mandatory training which covers scams and how to spot them, as well as a refresher for the Banking Protocol process to help them best support customers. Furthermore regular communications are issued to front line colleagues as new trends emerge. Our online branded .com websites, have specific fraud/scam awareness pages which are regularly updated and have educational information on various different types of frauds, how to protect yourself and what to do if you become a victim. We also email customers messages relating to fraud prevention and regularly post this information on our social media channels. When a customer is transacting on their online banking, we also provide targeted, in-session, tailored messaging warning customers about common fraud MO’s. Our branch network has an array of collateral available including posters, videos and leaflets. Fraud surgery’s, fronted by Tony Blake (DCPCU) are also held in branches and Bank buildings to educate customers and colleagues about the different types of fraud. Our ATMs and IDMs (Immediate Deposit Machines) contain fraud prevention messages. Externally Lloyds Bank TV advert campaign relating to safe account fraud ran during September 2019 on mainstream TV. At the same time similar messages were broadcast on supporting media. Also as part of the Halifax Ease campaign, we will be highlighting 24/7 fraud monitoring in branches and on bill boards in public sites. |
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| Barclays | Fraud can be a concerning time for victims, with the uncertainty of what’s going to happen next. Our highly trained Fraud team are open 24/7 and are at the frontline of helping you through this period. If you prefer to look online, our website has useful tips on fraud prevention. • Barclays provides tips via our website to spot common scams which occur over the phone or online. You can also complete a Digitally Safe quiz to brush up on your knowledge. Head over to https://www.barclays.co.uk/digisafe/digitally-safe-quiz/ to complete the quiz. • Our website also provides the most common scams targeting customers. Go to https://www.barclays.co.uk/digisafe/types-of-scams/ to find out more. • Supporter of the national Take Five campaign that offers straight forward and impartial advice to help everyone to protect themselves from preventable financial fraud. This works alongside the Take Five voluntary code which commits us to meet minimum standards. • Barclays collaborates with victim support to offer support to: o Any customer extremely upset or distressed as result of falling victim to fraud/scams. o Any customer who wants advice on how to protect themselves in future from fraud/scams. • Specialist fraud area provides education centres with fraud awareness roadshows, providing face to face tips on how to identify fraud and demonstrating how to keep yourself safe. • We provide our branches with in-branch collateral which helps identify when a customer could be a victim of a scam, such as the courier scam or a corrupt employee scam. • Social Media Activity keeps our followers aware of how to stay digitally safe with frequent updates from a dedicated team. • Internal knowledge is shared with our specialist areas, keeping our staff up to date with the latest fraud trends to protect you and your account. • Little Book of Big Scams in digital and printed format for customers to utilise. |
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| Clydesdale & Yorkshire Bank | We have a holistic and continuous program of education and communication to provide customers with current fraud awareness to enable an understanding of fraud threats and how they can protect themselves from becoming a fraud victim and losing money. The program covers all sectors (Business / commercial and Retail banking) and includes: -
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| Co-Operative Financial Services | The Bank continuously updates its website to ensure that key fraud trends are visible to customers and that there is access to support and educational resources. The website contains key links to information around • How we protect you • Common fraud threats • How to protect yourself • Latest fraud alerts We have also updated our online and mobile payments journey to provide tailored warnings to customers depending upon the type of transfer that they want to make. Our hard copy literature has been updated to include latest fraud and scams awareness with additional specific documentation for business customers. To help protect our customers we have: • An annual education plan, which involves a schedule of deliveries to customers via email, letter, social media or via online channels. • Our branch community are forming partnerships with local law enforcement and other support areas to deliver Fraud Awareness days or events with branch customers. • We utilise industry experts to support us in delivery to colleagues and customers where possible, for example we have worked in partnership with the National Economic Crime Lead and Head of Fraud Prevention (DCPCU) • We have joined forces with local Police Forces to present fraud awareness messages to the wider community including schools and local community groups • We fully support the Take Five campaigns and voluntary code and brand our literature accordingly. • Branch literature has been updated to include vinyl posters on cashier points to caution customers who may have been coached with responses to use when talking to the Bank. • Our Facebook and Twitter pages have regular fraud warnings. • Colleagues have to complete annual mandatory training which covers a broad spectrum of fraud education. • There are frequent communications delivered to colleagues raising the awareness of fraud and scams. • We have utilised external training resource to upskill our frontline colleagues. |
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| Danske Bank | We educate our customers in a number of ways using a variety of different mediums;
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| First Direct | At first direct we have an ‘always on’ approach to Fraud Prevention communications with our customers and our communication plans include regular slots focussed on customer fraud education. Take Five Campaign - We’re a supporter of the national Take Five campaign that offers straight forward and impartial advice to help everyone protect themselves from preventable financial fraud. This includes the Take Five voluntary code – and our commitment to meet minimum standards Website - You can find fraud prevention content on our website – details of different types of fraud (e.g., phishing, smishing, vishing) and how to recognise and protect yourself from these. You can find these helpful hints and tips on fraud by clicking here. Email Communications - We send regular emails to our customers as a part of our ‘always on’ fraud communications. This includes seasonal fraud email at high-risk times of the year, such as Black Friday and Cyber Monday. If we are seeing increased volumes of a certain type of fraud attack, we’ll send targeted emails to raise customer awareness too. Social Media - We use Social Media to highlight specific types of fraud and how to prevent these. If necessary we’ll also run targeted campaigns to specific groups of fans and followers if we’re seeing increases in certain types of fraud ATM warnings – we display fraud awareness warnings on the screen of HSBC ATM’s when you withdraw cash. Internal information sharing - We regularly share information within our operational teams to help us spot patterns or particular types of fraud taking place. We also run internal fraud prevention events such as cyber awareness week and mandatory training courses, these help everyone stay up to date with fraud patterns and trends so that we can support you, our customers, more effectively. |
https://www.firstdirect.com/help/security-centre/ways-we-keep-you-safe/fraud-prevention/ |
| Halifax | Education and Awareness is undertaken across a number of mediums for both our customers and colleagues. Relating this to the latest fraud Modus Operandi [MO] is seen as vitally important by Lloyds Banking Group, to help protect customers from falling victim to fraud. Halifax is also a signatory to the Take Five Charter and adheres to the minimum standards. All customer facing colleagues complete annual mandatory training which covers scams and how to spot them, as well as a refresher for the Banking Protocol process to help them best support customers. Furthermore regular communications are issued to front line colleagues as new trends emerge. Our online branded .com websites, have specific fraud/scam awareness pages which are regularly updated and have educational information on various different types of frauds, how to protect yourself and what to do if you become a victim. We also email customers messages relating to fraud prevention and regularly post this information on our social media channels. When a customer is transacting on their online banking, we also provide targeted, in-session, tailored messaging warning customers about common fraud MO’s. Our branch network has an array of collateral available including posters, videos and leaflets. Fraud surgery’s, fronted by Tony Blake (DCPCU) are also held in branches and Bank buildings to educate customers and colleagues about the different types of fraud. Our ATMs and IDMs (Immediate Deposit Machines) contain fraud prevention messages. Externally Lloyds Bank TV advert campaign relating to safe account fraud ran during September 2019 on mainstream TV. At the same time similar messages were broadcast on supporting media. Also as part of the Halifax Ease campaign, we will be highlighting 24/7 fraud monitoring in branches and on bill boards in public sites. |
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| HSBC Bank | Top Tips on Website We have a dedicated Fraud and Security Centre on our public website which can be found by navigating to the ‘Help’ tab. The help tab is located beneath the top navigation bar to Login or Register for Online Banking. Advertising Working with Rachel Riley (TV Personality), we’ve developed advertising campaigns to keep you up to date about the most recent scams. Initiatives We are proud to be a founder sponsor of Get Safe Online who help to protect people, finances, devices and businesses from fraud, abuse and other issues encountered online. We are also a supporter of the Take Five campaign, have signed up to their voluntary code and made a commitment to meet their minimum standards. Banking Platforms Using the latest technology, we send tailored and relevant messages to you through online and mobile banking platforms to make you aware of any potential fraud threats. Industry Expert We have strong connections with the Dedicated Card and Payment Crime Unit (DCPCU), a police section of UK Finance. They have spent time educating our frontline staff on the most recent fraud and scam threats. Community Events We bring educational presentations to a wide range of people across the UK. This includes sections on ways to stay safe online and around most common fraudulent activity to look out for. Branch Network We have a Scams Leaflet available for you to take away along with information on Take Five. We have fraud warnings/messages on our ATM’s to let you know of the potential card fraud that can take place when you use an ATM. Social Media On our official Twitter, YouTube and Facebook pages, we post top tips on staying safe and understanding how you can protect your information from being stolen. |
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| Investec | To ensure Investec clients are able to spot fraud and protect themselves, we work hard to provide information and advice on the latest trends:
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https://www.investec.com/en_gb/legal/know-fraud/data-transparency-fraud-prevention.html |
| Lloyds Bank | Education and Awareness is undertaken across a number of mediums for both our customers and colleagues. Relating this to the latest fraud Modus Operandi [MO] is seen as vitally important by Lloyds Banking Group, to help protect customers from falling victim to fraud. LBG is also a signatory to the Take Five Charter and adheres to the minimum standards. All customer facing colleagues complete annual mandatory training which covers scams and how to spot them, as well as a refresher for the Banking Protocol process to help them best support customers. Furthermore regular communications are issued to front line colleagues as new trends emerge. Our online branded .com websites, have specific fraud/scam awareness pages which are regularly updated and have educational information on various different types of frauds, how to protect yourself and what to do if you become a victim. We also email customers messages relating to fraud prevention and regularly post this information on our social media channels. When a customer is transacting on their online banking, we also provide targeted, in-session, tailored messaging warning customers about common fraud MO’s. Our branch network has an array of collateral available including posters, videos and leaflets. Fraud surgery’s, fronted by Tony Blake (DCPCU) are also held in branches and Bank buildings to educate customers and colleagues about the different types of fraud. Our ATMs and IDMs (Immediate Deposit Machines) contain fraud prevention messages. Externally Lloyds Bank TV advert campaign relating to safe account fraud ran during September 2019 on mainstream TV. At the same time similar messages were broadcast on supporting media. Also as part of the Halifax Ease campaign, we will be highlighting 24/7 fraud monitoring in branches and on bill boards in public sites. |
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| M&S Bank | Top Tips on Website We have a dedicated Security Centre on our public website, which can be found under the ‘Help & explore’ banner. On this page, you will find information on different parts of fraud safety such as:
We publish a Financial Fraud leaflet which gives some industry facts and figures around fraud as well as giving information on how to stay safe from some common attacks. Initiatives We are a supporter of the national Take Five campaign, that offers straight forward and impartial advice to help you protect yourself from preventable financial fraud. M&S Bank has signed up to the Take Five voluntary code and has made a commitment to meet their minimum standards. Social Media On our official Twitter, YouTube and Facebook pages, we post top tips on staying safe and understanding how you can protect your information from being stolen. Branch Network In our branches, we have our Scams Leaflet available for you to take away along with information on Take Five. We have periodic fraud warnings on our ATM’s to let you know of the potential card fraud that can take place when you use an ATM. These include fraud messages about how to stay secure. |
https://bank.marksandspencer.com/security/useful-information/ |
| Metro Bank |
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| Nationwide Building Society | Nationwide aims to: - Enable our members to protect themselves against fraud and scams. - Provide relevant and up to date fraud education material, throughout a journey with Nationwide, via whichever business channel. - Provide bespoke aftercare, should one of our members experience fraud or fall victim to a scam. Online & Social Media A wide range of Security and Fraud information is available within our Security Centre, specifically designed to highlight current scams, types of fraud and measures to help protect yourself. We have regular Fraud messaging on our website including ‘Hot Topic’ articles, discussing the latest Fraud trends, as well as specific Fraud Awareness support and Online Security support giving our members information on staying safe. Educational content is regularly sent within statement emails and our members are provided with fraud prompts on the Internet Bank and Banking App. We regularly post fraud educational material on the Social media platforms (Facebook and Twitter). We provide general guidance on How to Protect Yourself Online with information about Anti-virus software, operating systems, browsers and firewalls. Branch and In Person All our branches have fraud education material available including, a handy Pocket Guide – How to spot a scam that is available to view online, via email, or to take away. Our Branches regularly host events where members are invited to receive extra education, discuss fraud issues and ask any questions. For members that attend our Member Talkbacks and the Annual General Meeting (AGM), fraud discussions and presentations, held with our senior fraud specialist, are a dedicated slot within the agenda. Our employees undertake regular training on their responsibilities in remaining vigilant to protecting our members. They also receive frequent updates featuring fraud and scam trends and information brought to life through a variety of media such as short films and podcasts. |
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| Natwest |
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https://personal.natwest.com/personal/fraud-and-security/fraud-control-data.html |
| Royal Bank Of Scotland |
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https://personal.rbs.co.uk/personal/fraud-and-security/fraud-control-data.html |
| Santander | To protect you from fraud
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https://www.santander.co.uk/personal/support/fraud-and-security/our-approach-to-fraud-prevention |
| Smile | The Bank continuously updates its website to ensure that key fraud trends are visible to customers and that there is access to support and educational resources. The website contains key links to information around • How we protect you • Common fraud threats • How to protect yourself • Latest fraud alerts We have also updated our online and mobile payments journey to provide tailored warnings to customers depending upon the type of transfer that they want to make. Our hard copy literature has been updated to include latest fraud and scams awareness with additional specific documentation for business customers. To help protect our customers we have: • An annual education plan, which involves a schedule of deliveries to customers via email, letter, social media or via online channels. • Our branch community are forming partnerships with local law enforcement and other support areas to deliver Fraud Awareness days or events with branch customers. • We utilise industry experts to support us in delivery to colleagues and customers where possible, for example we have worked in partnership with the National Economic Crime Lead and Head of Fraud Prevention (DCPCU). • We have joined forces with local Police Forces to present fraud awareness messages to the wider community including schools and local community groups. • We fully support the Take Five campaigns and voluntary code and brand our literature accordingly. • Branch literature has been updated to include vinyl posters on cashier points to caution customers who may have been coached with responses to use when talking to the Bank. • Our Facebook and Twitter pages have regular fraud warnings. • Colleagues have to complete annual mandatory training which covers a broad spectrum of fraud education. • There are frequent communications delivered to colleagues raising the awareness of fraud and scams. • We have utilised external training resource to upskill our frontline colleagues. |
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| Starling Bank | We’re on a mission to protect our customers from fraud and to help them protect themselves. We have produced a dedicated series of blog posts and social media content, informing customers how to stay safe from fraudsters and what to look out for. Some of the ways we do this include:
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www.starlingbank.com/mobile-banking-security/fraud/banking-fraud-control-comparison-data/ |
| TSB |
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https://www.tsb.co.uk/fraud-prevention-centre/how-we-protect-you/ |
| Ulster Bank |
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https://digital.ulsterbank.co.uk/personal/security-centre/reporting-fraud.html |
