Report an unfair contract term


Financial firms must provide clear and fair contracts, and cannot enforce unfair terms. Find out more

If you think that a contract term is unfair, use this form to report it to us.

Please note we will not be able to discuss with you any action we may take as a result of the information you provide us with - for example, for reasons of confidentiality. We may, however, contact you if we require additional information that would assist us.

Use our unfair contract checklist to find out if we can deal with it.

We can’t resolve individual disputes you have with a firm. Should you be unhappy with a financial product or service, find out how to complain

There are some circumstances where we may need to share the information you have provided, including your personal data, with other regulators who have the power to take action independently or alongside the FCA.

For example, we may do this where the information you have provided does not relate to a firm authorised by us where another regulator is better placed to investigate your issue, and/or where we are obliged to do so for legal reasons. Where possible we will remove your personal data before sharing it with another regulator, however sometimes we will need to share your personal data with them. To learn more about how we use your personal data, please read our privacy notice.


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Are you
Examples of acting as a consumer include taking out a credit card for personal use and taking out a mortgage for a residential property.
What type of financial product does the contract relate to?
Please be as specific as possible and send us a copy of the contract.

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Leave blank if you are concerned about a term in a contract that you have not entered into.

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