Financial firms must provide clear and fair contracts, and cannot enforce unfair terms. Find out more.
If you think that a contract term is unfair, use this form to report it to us.
Use our unfair contract checklist to find out if we can deal with it.
We can’t resolve individual disputes you have with a firm and we will not normally be able to discuss our investigations or findings with you, for example, for reasons of confidentiality. If you are unhappy with a financial product or service, find out how to complain.
There are some circumstances where we may need to share your complaint, including your personal data, with other regulators who have the power to take action independently or alongside the FCA.
For example, we may do this where your complaint does not relate to a firm authorised by us, where another regulator is better placed to investigate your complaint, and/or where we are obliged to do so for legal reasons. Where possible we will remove your personal data before sharing your complaint with another regulator, however sometimes we will need to also share your personal data with them. To learn more about how we use your personal data, please read our privacy notice.