Trail commission

If you received financial advice or used an intermediary to buy an investment product before 31 December 2012, you may be paying trail commission. Find out how you can stop.

Trail commission was an annual fee paid to financial advisers by their customers over the lifetime of products.

These products included:

  • pensions
  • with-profits bonds
  • unit trusts

It was also paid to intermediaries, such as discount brokers and fund platforms, that recommended or enabled the purchase of funds or other investments.

Trail commission was a percentage fee, typically 0.5%, taken out of the sum of your investment each year. 

It was usually included in the annual management charge, so it was not always clear that you were paying it or how much it cost you.

The payments may have been intended to cover an ongoing service. However, it was often paid to advisers each year without them reviewing customers’ investments or providing further advice.

Financial advice changes

Advisers cannot receive commission – including trail commission – on new investment products purchased after 31 December 2012.

Your adviser must clearly explain how much the advice will cost. You can then agree how you will pay for it. Find out more about paying for financial advice.

As a result, we expect products that did not include trail commission before our changes came in – such as tracker funds, investment trusts and exchange-traded funds – to be recommended by advisers more often.

However, a financial adviser or intermediary can continue to receive trail commission for advice on investments that you bought before 31 December 2012.

Ending trail commission

There are ways to stop or reduce the amount of trail commission you are paying on investments you bought before our changes were introduced. 

Sell your investment

One way to stop paying trail commission is to sell the investment.

However, you should check whether there are any penalties attached to selling it and consider getting professional advice, such as from a tax expert.

You could then buy the same or a similar product, which would not include trail commission, due to it being a new purchase.

Make sure you find out what it would cost for your adviser or an intermediary to arrange the new investment, and think about what sort of advice you might want in the future to ensure it’s worth it.

Ask for a better service

If you feel you have not received a good enough service as part of the trail commission, such as ongoing advice or an annual review, ask if your adviser will provide it in the future.

If your adviser will not add more to their service, you might think about finding another one, who will provide those services. Learn more about how to find a financial adviser.

However, even if you move to a new adviser your original one will continue to receive trail commission for the investment they recommended or arranged for you.

You could then arrange to have the trail commission re-registered to your new adviser, who will provide an ongoing service to receive that commission. Your new adviser will arrange this for you.

Claim the commission

Many advisers and intermediaries rebate some or all of the trail commission you pay on an investment. 

This means you could claim some or all of the trail commission for yourself, usually in return for paying a transaction fee, annual charge or both.

The amount advisers, discount brokers and fund platforms will return to you can vary, so it pays to shop around.

You will still pay commission in some circumstances

There are some products where you will still pay commission (and trail commission) to your adviser or an intermediary. These include life insurance products like investment bonds and with-profits bonds.

Switching funds within these policies, on the recommendation of an adviser, would not end trail commission. 

However, if you are advised to invest more money in the product you will pay an agreed fee rather than commission on that sum.

The ban on commission also does not apply to:

  • insurance policies, such as for your car or home
  • protection products like critical illness
  • income protection
  • mortgages
  • equity release products

If your adviser recommends a product that still involves you paying commission, ask about the cost and why it is the most suitable product for you, rather than one that has a fixed cost.

You can also ask if your adviser will accept an agreed fee rather than being paid by commission, and whether they will rebate the commission to you.

Intermediaries, such as discount brokers and fund platforms, may still receive commission (and trail commission) where they only provide investment information and execute the purchase of a product, rather than providing personalised advice or a specific recommendation.