We started regulating pre-paid funeral plans on 29 July 2022. Find out what this means for you if you’re looking to buy a plan, and the protection you get if you already have one.
A pre-paid funeral plan allows you to pay upfront or in instalments for a funeral. This may help relieve the financial burden on family and protect you against rising funeral costs.
You can find out more about funeral plans and alternative products, including over-50s plans, from MoneyHelper.
If you already have a funeral plan and want to make sure your provider is regulated, find out how you can check.
What our regulation means for you
We want to make sure that:
- you get the plan you’ve paid for and it meets your needs
- your money is looked after and used responsibly
- you get the information you need to make an informed decision
- providers selling plans follow our rules
We’ve also introduced a ban on cold calls. The ban is clear - unless you’ve been in contact with the firm before, and you’d expect to receive a call from them as part of this relationship, the firm cannot call you.
If you’re buying a new funeral plan
If you’re buying a new plan, check the Financial Services Register to make sure that the firm you’re dealing with is listed and has permissions for 'entering into a funeral plan contract' under the section 'What can this firm do in the UK?'.
If the firm isn't on the list, it could be an appointed representative of an authorised funeral plan provider. In this case, find out who the provider is and make sure they're authorised.
It’s important to know that the provider might be a different company to the one selling you the plan. For example, a funeral director may sell you a plan from a different provider.
You can find out who your provider is by:
- looking at the website of the company selling you the plan, or any paperwork they send you
- asking the company selling you the plan
Complaints and claims for compensation
If you have a complaint against an authorised funeral plan provider or intermediary, you can refer it to the Financial Ombudsman Service.
If the issue you want to complain about happened before 29 July 2022, you can still get in touch with the Financial Ombudsman. They may be able to help with your complaint, as long as:
- your plan provider was a member of the Funeral Planning Authority (FPA) at the time of the event you’re complaining about, and
- you’ve not previously made the same complaint to the FPA
You also have access to the Financial Services Compensation Scheme (FSCS), so your money is protected if the firm fails. Find out more about how to complain and how to claim compensation if a firm fails.