Find out how we communicate with the firms we supervise.
Why we communicate with firms we supervise
We regularly communicate with the firms we supervise to set out our view of how firms and markets are performing. Our communications set out our approach and priorities and make clear our expectations of firms.
How we communicate
We use a range of different channels to communicate with firms. These include:
- sending letters to senior individuals in firms
- using social media platforms such as Twitter and LinkedIn
- publishing our monthly 'Regulation Round-up' email or 'Market Watch' newsletter
- proactively calling from our Contact Centre and supervisory teams
- hosting industry roundtable events
- senior FCA staff making speeches and
- engaging with firms at public events such as our 'Live and Local' programme
We supervise all firms as members of a portfolio of firms that share a common business model. For portfolio communications, we will set out our view of the main risks of harm in a portfolio, the action we expect firms to take, and what we will be doing to reduce the level of harm in that sector.
Where firms’ activities span multiple regulated sectors, they will receive a letter for the main portfolio they operate in. But firms should also review letters for other portfolios that may be relevant to their business and act on the expectations we set out.
To help them do this, here are the letters we have published so far by sector. We have not yet written to all portfolios.
We regularly review our portfolios and will make changes to our approach where appropriate.
Wholesale financial markets
Multilateral Trading Facilities and Organised Trading Facilities
Principal Trading Firms
Motor finance providers
Retail finance providers
Peer-to-peer lending platforms
Retail mortgage lenders
Mortgage third party administrators
Lifetime mortgage providers
Credit reference agencies, and providers of credit information services
Debt purchasers, debt collectors, and debt administrators
Debt advice firms
Mainstream consumer credit lenders
Claims Management Companies
Credit Rating Agencies
Custody and fund services
General insurance and protection
Personal and commercial lines insurers (incl. EEA insurers)
Lloyd’s managing agents & London market (re)insurers (incl. P&I Clubs)
Personal and commercial lines insurance intermediaries
Lloyd’s & London market intermediaries (including managing general
Price comparison websites
|Pensions & retail investments||
Advisers and intermediaries
Retail banking and payments
Payment services firms
We also write to the chief executives of firms when we need to address senior people in regulated firms about very significant issues that require quick action from the firms. These are Dear CEO letters.