Community engagement

Find out how we support our people to better understand the communities we serve through our community engagement programme. 

A key part of our corporate responsibility work, our community engagement aims are to:

  • ensure we give our people the chance to be involved in their community, linking what they do to their learning and development
  • adapt our thinking towards the consumer, so we can better understand those using (or not using) financial services
  • connect together what we learn with our core functions of financial regulation
  • influence the industry to do the same, encouraging an active commitment to diversity and community engagement

Our volunteering policy ensures that our people are able to take part in volunteering opportunities – whether in communities in London, Edinburgh or close to where they live.

In 2015, over a third of our people undertook a range of activities, including delivering aspiration-raising programmes to young people, using their business skills as school governors and trustees at local schools, and completing team challenges in local homeless shelters and community centres.

The people on our graduate scheme take part in an official charitable programme that spans their first six months. They develop an event that brings to life our operational objectives and our consumer focus.

We regularly review our engagement programme to make a difference both to our local communities and our people. We hear and share our stories through our internal network of corporate responsibility champions.