Vulnerable customers

What firms should do to ensure vulnerable customers are treated fairly

Financial Lives

We look at consumers’ financial situations and experiences with firms in the past year

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Firms

Brexit: transition period ends Coronavirus: information for firms Published coronavirus guidance for firms

Consumers

Coronavirus: support for consumers Avoid coronavirus scams Warnings on unauthorised and clone firms

Coronavirus (Covid-19)

See our dedicated section on coronavirus with the latest information for consumers and firms

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Latest news

Blue Gate Capital Limited enters liquidation
Published:
FCA launches pre-paid funeral plans consultation
Published:
Google UK & Ireland’s letter to the FCA - 26 February 2021
Published:
The House Crowd Limited enters administration
Published:
The Financial Conduct Authority (FCA) makes senior appointments to drive its transformation
Published:
FCA censures Premier FX for payment rule breaches
Published:
FCA responds to High Court decision to stay proceedings in enforcement case
Published:
FCA returns funds to victims of unauthorised deposit taking and collective investment schemes
Published:
FCA launches guidance for firms on the fair treatment of vulnerable customers
Published:
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Financial Services Register
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Gabriel and RegData
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Connect
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FCA Handbook
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Annual fees: online invoices
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Authorisation: new to regulation

Latest consultations

CP21/4: Funeral plans: proposed approach to regulation
CP21/3: Changes to the SCA-RTS and to the guidance in ‘Payment Services and Electronic Money – Our Approach’ and the Perimeter Guidance Manual
CP21/2 Financial Services Compensation Scheme – Management Expenses Levy Limit 2021/22
CP21/1: Restricting CMC charges for financial services and products claims
Draft Guidance: Mortgages and coronavirus: updated Tailored Support Guidance for firms
Draft Guidance: Consumer Credit and coronavirus: updated Tailored Support Guidance for firms
CP20/24: A new UK prudential regime for MiFID investment firms
Draft guidance: Business interruption insurance test case - proving the presence of coronavirus (Covid-19)
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Latest policy and guidance

PS21/1: Breathing Space Regulations: changes to our Handbook
FS21/2: Approach to Repossessions: Updated Tailored Support Guidance for firms - Feedback on draft guidance for mortgages and consumer credit
Finalised Guidance: Consumer Credit and coronavirus: updated Tailored Support Guidance for firms
Finalised Guidance: Mortgages and coronavirus: updated Tailored Support Guidance for firms
Finalised Guidance: Bounce Back Loan Scheme: guidance for firms using Pay as You Grow options
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Brexit

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Information on EU withdrawal
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Open consultations

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See our current live consultations and have your say
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