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Showing 21 to 30 of 187 search results for vulnerable customers for personal gain.
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CP23/29: Access to cash
FCA proposals for how it supports access to cash in an increasingly digital world. -
A test of conscience
Many domestic firms have established mission statements to support consumers in vulnerable circumstances. ... And making sure senior leader directions are then fully reflected in customer experience. -
Coronavirus (Covid-19): Information for firms
Our expectations for firms during the coronavirus pandemic, and the measures we’ve put in place to make sure customers are protected. -
Helping people access cash
How new legislation has given the FCA powers to act where it finds or anticipate significant impacts on consumers’ ability to access cash. -
Financially vulnerable customers’ thematic review: key findings
This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014). -
Coronavirus (Covid-19): Information for firms on consumer credit
Information for firms on credit cards (including store cards and catalogue credit), personal loans, overdrafts, motor finance and high cost credit agreements. -
Firm handling of complaints during coronavirus
Find out about how firms should handle complaints during coronavirus. -
Borrowers in financial difficulty (BiFD) project – supporting those facing payment difficulties due to coronavirus – interim findings
In March 2021, we launched the BiFD project to ensure firms continue to support borrowers in financial difficulty. As part of this work, we have been monitoring, gathering insight and acting where we have identified concerns at individual firms. -
Ageing population and financial services
Speech by Linda Woodall, Director of Life Insurance and Financial Advice, delivered at the Ageing Population Occasional Paper launch event. -
Cash-based money laundering
Find out about the FCA's work on reducing money laundering through cash deposits at the Post Office and their current expectations of firms’ controls.