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Showing 62 to 71 of 344 search results for voluntary information on services for vulnerable customers.
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Forms
List of all forms on fca.org.uk For Handbook forms, please use the Handbook forms page. -
FCA tells lenders to support consumers struggling with the cost of living
The Financial Conduct Authority (FCA) is today writing to more than 3,500 lenders to remind them of the standards they should meet as consumers across the country are affected by the rising cost of living. With household bills expected to continue -
Cost of Living: good and poor practice in the general insurance market
We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve. -
Your rights with financial services
Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong. -
Retail banking Consumer Duty multi-firm work
The findings from the FCA's Retail Banking Consumer Duty Multi-Firm work. -
Complaints handling review findings
The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints. -
Women’s Economic Empowerment TechSprint 2021
Women’s Economic Empowerment TechSprint 2021 -
FCA bans and issues largest ever fine of nearly £1 million on a retail sole trader for deliberately misleading vulnerable customers for personal gain
The Financial Conduct Authority (FCA) has fined sale and rent back arranger Gurpreet Singh Chadda £945,277 and banned him from working in the financial services industry for significant failings when conducting sale and rent back agreements. This -
Banks, building societies and credit unions – branch access for essential services update
Banks, building societies and credit unions have made significant efforts to maintain essential services for their customers during the coronavirus (Covid-19) crisis -
Firm handling of complaints during coronavirus
Find out about how firms should handle complaints during coronavirus. -
Funeral plan providers and intermediaries
The FCA regulates the pre-paid funeral plans sector. See all our resources for firms.